Director, Sales

The Director, Sales at Intercom is a high‑impact leadership role that drives revenue growth for a market‑defining conversational platform used by millions of businesses worldwide. Reporting directly to the VP of Commercial Operations, you will own the end‑to‑end sales strategy for the San Francisco, CA, USA hub, shaping go‑to‑market plans that accelerate customer acquisition, expand existing accounts, and elevate Intercom’s brand in the SaaS ecosystem. This position sits at the nexus of product, marketing, and customer success, influencing cross‑functional initiatives that power the company’s mission to make business communication more human. With a clear path to senior executive leadership, you will scale a high‑performing team, mentor emerging talent, and contribute to Intercom’s global expansion while sharpening your own strategic and operational expertise.

- Define and execute a data‑driven sales roadmap that targets enterprise and mid‑market segments, exceeding quarterly and annual revenue targets.
- Lead, coach, and expand a team of Account Executives, Sales Engineers, and SDRs, fostering a culture of continuous improvement and results‑orientation.
- Partner with Product and Marketing to translate customer insights into compelling value propositions and go‑to‑market messaging.
- Build and nurture C‑level relationships, negotiating complex contracts and driving multi‑year agreements that deepen customer lifetime value.
- Implement and optimize CRM workflows, forecasting models, and performance dashboards to ensure pipeline visibility and operational efficiency.
- Analyze market trends, competitive landscape, and emerging technologies to identify new growth opportunities and inform strategic pivots.
- Represent Intercom at industry events, webinars, and thought‑leadership forums, positioning the company as a leader in conversational AI and customer engagement.

Joining Intercom means becoming part of a purpose‑driven organization that values empathy, curiosity, and a relentless focus on customer outcomes. Our San Francisco, CA, USA office offers a collaborative, inclusive environment where innovative ideas are celebrated and career trajectories are accelerated through mentorship programs, leadership workshops, and access to cutting‑edge technology. As the industry shifts toward AI‑enhanced communication, the Director, Sales role is uniquely positioned to shape the future of how businesses interact with their audiences. You’ll enjoy generous professional development resources, flexible work arrangements, and a benefits package designed to support health, well‑being, and work‑life harmony. At Intercom, your success fuels the success of our customers, and together we’ll redefine the standards of modern sales leadership.