Director, Sales

The Director, Sales at Intercom in Chicago, IL, USA leads the strategic expansion of our customer‑engagement platform across North America, shaping the future of conversational commerce. In this high‑visibility role you own the full sales lifecycle—from market segmentation and pipeline generation to closing multimillion‑dollar enterprise contracts—directly influencing revenue growth and market share. Your vision drives cross‑functional collaboration with product, marketing, and customer success, ensuring that Intercom’s solutions solve real‑world communication challenges for fast‑growing businesses. As a senior leader, you will mentor a high‑performing sales team, set ambitious targets, and champion data‑driven decision making, positioning yourself for future executive leadership within a rapidly scaling SaaS organization.

Key responsibilities include:
- Designing and executing a territory plan that accelerates new logo acquisition and expands existing accounts in the Chicago, IL, USA region.
- Building, coaching, and scaling a results‑focused sales organization, recruiting top talent and fostering a culture of accountability and continuous improvement.
- Partnering with product and marketing to translate customer insights into go‑to‑market strategies that differentiate Intercom in a competitive landscape.
- Leveraging CRM analytics and forecasting tools to monitor pipeline health, optimize conversion rates, and report performance to the VP of Sales.
- Negotiating complex enterprise contracts, managing RFP processes, and ensuring mutually beneficial terms that protect margins.
- Driving thought leadership through industry events, webinars, and content that positions Intercom as the premier conversational platform.
- Championing diversity, equity, and inclusion initiatives within the sales function, ensuring a vibrant, collaborative team environment.

Joining Intercom means becoming part of a purpose‑driven company that values empathy, curiosity, and a relentless focus on customer outcomes. You’ll thrive in a fast‑paced, innovative culture where ideas are tested quickly and successes are celebrated openly. Intercom invests heavily in professional development—offering leadership training, mentorship programs, and access to cutting‑edge sales technology—so you can continuously sharpen your expertise and advance your career. As the industry shifts toward AI‑enhanced customer interactions, the Director, Sales role is uniquely positioned to shape how businesses communicate at scale. If you’re eager to lead transformative growth, influence product direction, and make a measurable impact on the future of digital conversation, Intercom offers the platform, resources, and community to accelerate your success.