Experiences Creative Studio - Operations Manager

Act as a strategic thought partner to the Director of Creative, helping shape the studio vision, priorities, creative portfolio, and direction. Architect and optimize the systems that power how work flows through the Creative Studio, enabling efficiency, clarity, and creative excellence at every stage. Serve as a key point of contact for the Creative studio, owning the tools and communication that drive daily workflow and ensure work is delivered on time, on brief, and within scope. Partner closely with the creative leads, production, and cross-functional partners to define project scopes, budget, resourcing, and timelines. Orchestrate across internal teams and external partners to ensure work advances in alignment with creative vision and business priorities. Proactively track project health, anticipate and remove operational obstacles to protect creative intent while balancing business goals and timelines. Maintain consistent knowledge of the status of all projects in the studio. Support the casting, onboarding, and management of external creative partners while promoting healthy ways of working. Actively identify and engage new creative talent and partners to support the studio's evolving needs as projects grow in scale and ambition. Champion a culture of creative exploration and experimentation, ensuring operational systems support bold ideas and innovation at every stage. 8+ years of experience managing creative operations or production within agency, studio, or client-side environments. Proven track record of operationalizing multidisciplinary creative teams and projects across concept development, art direction, environmental and experience design. Experience delivering complex, multi-stakeholder creative programs spanning brand, retail, and experiential environments. Proven ability to define scope, forecast budgets, cast resources, and effectively manage both internal and external partners. Demonstrated skill in balancing creative integrity with operational excellence and business strategy. Creative problem solver with a solutions-oriented mindset and exceptional communication skills. Ability to connect individual workstreams to broader brand and business objectives. Proven ability to negotiate vendor and contract agreements. Strong interpersonal and relationship-building skills with cross-functional teams. Established network of agency and vendor relationships. Strong organizational and project management skills with deep fluency in tools such as Figma, Miro, Airtable, and Google Workspace (3D design software a plus). Knowledge of both permanent and touring experience production strongly preferred. Passion for entertainment, fandom culture, immersive storytelling, and experiences. Global experience preferred.