Manager, Experiences Retail Store Operations

Strategy, Operating Model & Process Design and maintain the operating model (processes, standards, and SOPs) covering daily store routines, inventory management, fan service, loss prevention, and general store administration. Identify operational gaps through direct floor engagement, Crew feedback, and data analysis, and close them with practical, field-ready solutions. Build, own, and track the efficacy of the loss prevention strategy. Spend periodic time on-site with Retail Crew to understand real operational friction firsthand, building credibility as a partner who solves problems. Performance & Financial Insights Act as the main link between HQ strategy and what actually happens on the floor, partnering with Visual Merchandising, Merchandising, Marketing, Finance, and Tech. Partner with Central Ops to ensure a unified approach from Central to onsite teams. Translate cross-functional initiatives (product launches, brand activations, system changes) into clear, store-ready execution plans. Own communications to venue teams, ensuring Crew stay informed without being overwhelmed. Collaborate with our partner vendors and agencies to ensure work is completed on time and on budget according to our agreements. 10+ years of retail operations experience, spanning both strategic/HQ-level work and hands-on field or store-level execution. Direct, hands-on experience with retail technology systems: POS platforms (e.g., Shopify), RFID, and inventory management systems, including leading system implementations or major technology transitions. Demonstrated ability to build operational structure in ambiguous, still-forming environments. Data-driven mindset with experience building KPI frameworks, dashboards, and financial/operational reporting. Experience writing and implementing scalable SOPs. Comfortable and credible operating at every level: presenting to senior leadership and working directly alongside hourly Crew. Experience leading new store/venue openings. Experience in experiential, entertainment, hospitality, or non-traditional retail environments a plus. Willingness to travel regularly to Retail touchpoints.