Sales Advisor - Mansfield Crossing

Sales Advisor - Mansfield Crossing at Warby Parker is a front‑line champion who turns everyday eyewear shopping into a personalized, memorable experience. Based in Mansfield, MA, USA, you will be the trusted guide who helps customers discover style, fit, and vision solutions that enhance their lives. This role is pivotal to Warby Parker’s mission of delivering affordable, high‑quality eyewear while driving brand loyalty and revenue growth. As a key member of the Mansfield Crossing team, you will influence store performance, contribute to community outreach, and set the stage for future leadership opportunities within our fast‑growing retail network.

You will:
- Greet and engage guests, building rapport and uncovering their visual and style needs.
- Conduct comprehensive eye‑exam consultations, recommend frames, lenses, and accessories, and close sales with confidence.
- Maintain product knowledge across the latest collections, trends, and optical technologies to educate customers effectively.
- Operate point‑of‑sale systems, process transactions, and manage inventory with precision.
- Deliver exceptional after‑sales service, handling fittings, adjustments, and warranty inquiries.
- Collaborate with the Store Manager and visual merchandising team to execute brand‑aligned displays and promotions.
- Track and analyze sales metrics, providing insights to improve performance and customer satisfaction.

The ideal candidate blends strong interpersonal skills with a passion for optics and fashion. You thrive in a dynamic, customer‑centric environment, possess excellent communication, active‑listening, and problem‑solving abilities, and demonstrate a keen eye for detail. Familiarity with optical terminology, prescription verification, and retail POS platforms is essential, while a positive attitude, teamwork, and adaptability ensure you excel in our collaborative culture. Reporting directly to the Store Manager, you will be part of a supportive team that celebrates creativity, accountability, and continuous improvement.

Joining Warby Parker means becoming part of a purpose‑driven brand that values innovation, inclusivity, and community impact. You’ll enjoy robust training programs, mentorship, and clear pathways to advancement—whether moving into supervisory roles, specialty eyewear consulting, or corporate positions. Our culture encourages curiosity, celebrates diverse perspectives, and empowers you to shape the future of eyewear retail. As a Sales Advisor - Mansfield Crossing, you will be at the forefront of industry trends, helping customers embrace vision health and style while contributing to Warby Parker’s growth story. This is a unique opportunity to blend your passion for fashion, technology, and service in a vibrant, forward‑thinking environment.