Sales Advisor - Queen St West

As a Sales Advisor - Queen St West at Warby Parker, you become the face of a brand redefining eyewear retail in Toronto, ON, Canada. In this high‑visibility role you guide customers through a seamless, tech‑enabled buying journey, turning style aspirations into perfectly fitted prescriptions or fashion‑forward frames. Your expertise directly fuels store performance, drives brand loyalty, and supports Warby Parker’s mission to provide affordable, high‑quality eyewear to the community. Reporting to the Store Manager, you’ll collaborate with a tight‑knit team of stylists and opticians, influencing daily sales targets while gaining exposure to data‑driven merchandising and visual storytelling. The position offers a clear pathway to senior advisory roles, management, or specialist positions within Warby Parker’s rapidly expanding North American network, giving you the runway to accelerate your retail career.

- Deliver personalized consultations, leveraging the proprietary virtual try‑on platform and in‑store diagnostic tools to match customers with frames that complement their face shape, lifestyle, and prescription needs.
- Achieve and exceed weekly sales KPIs by upselling lenses, accessories, and premium lens options, while maintaining a consultative, customer‑first approach.
- Manage the full sales cycle—from greeting and needs assessment through fitting, checkout, and post‑purchase follow‑up—ensuring a flawless experience that drives repeat business.
- Maintain inventory accuracy, process shipments, and execute visual merchandising standards that reflect Warby Parker’s modern aesthetic and brand guidelines.
- Capture and analyze customer feedback, feeding insights to the store manager and corporate teams to refine product assortments and service enhancements.
- Stay current on industry trends, lens technologies, and fashion movements to educate customers and position Warby Parker as an authority in eyewear.
- Collaborate with the store’s optometry partners to coordinate eye exams, referrals, and prescription verifications, reinforcing a holistic care model.

Joining Warby Parker means becoming part of a purpose‑driven culture that celebrates creativity, inclusivity, and community impact. Our Toronto, ON, Canada locations are hubs of innovation where you’ll receive continuous training on the latest frame technologies, digital fitting tools, and customer experience best practices. You’ll benefit from a supportive environment that rewards curiosity and initiative, with clear advancement tracks and mentorship programs designed to fast‑track high performers into leadership roles. As the eyewear industry embraces sustainable materials and direct‑to‑consumer models, your role as a Sales Advisor - Queen St West positions you at the forefront of these trends, giving you the chance to shape the future of vision care while building a rewarding, people‑focused career with Warby Parker.