Salesforce Support Engineer - Industries & Revenue Cloud

As a Salesforce Support Engineer – Industries & Revenue Cloud at Spindle Ai (spindle.ai), you will be the technical linchpin that powers our clients’ digital transformation journeys. Based in Hyderabad, Telangana, India, you will design, troubleshoot, and optimize end‑to‑end solutions on Salesforce Industries (formerly Vlocity) and Revenue Cloud, ensuring seamless order‑to‑cash cycles for high‑growth enterprises. Your expertise directly fuels Spindle Ai’s mission to accelerate business impact across the ecosystem, delivering measurable revenue uplift and operational efficiency for Fortune‑500 and emerging tech firms. The role offers a clear pathway to senior technical leadership, with opportunities to specialize in industry‑specific CPQ, subscription billing, and AI‑driven analytics while collaborating with product innovators, solution architects, and global delivery teams.

In this role you will:
- Diagnose and resolve complex incidents across Industries and Revenue Cloud, maintaining a 99.9% service‑level agreement compliance.
- Configure and customize CPQ, Billing, and Subscription Management modules to align with client business processes and regulatory requirements.
- Develop and execute integration flows using MuleSoft, Apex, and Flow Builder, ensuring data integrity across ERP, CRM, and third‑party platforms.
- Conduct root‑cause analyses, produce detailed knowledge‑base articles, and mentor junior engineers to elevate the support function.
- Partner with sales, product, and customer success teams to translate business needs into scalable technical solutions and roadmap enhancements.
- Monitor system health through dashboards, alerts, and performance metrics, proactively recommending optimizations.
- Participate in on‑call rotations and escalation management, providing timely communication to stakeholders during critical incidents.

The ideal candidate blends deep technical acumen with strong communication skills, thriving in a fast‑paced, client‑focused environment. You bring 3‑5 years of hands‑on experience with Salesforce Industries, Revenue Cloud, CPQ, and Billing, complemented by certifications such as Salesforce Platform Developer I/II, Revenue Cloud Specialist, or Vlocity Industry Cloud Consultant. Proficiency in Apex, JavaScript, REST/SOAP APIs, and data modeling is essential, as is a proven track record of delivering high‑quality support in a SaaS setting. You excel at translating complex technical concepts into clear business value, and you enjoy collaborating across cross‑functional teams to drive continuous improvement.

Joining Spindle Ai means becoming part of a culture that prizes innovation, agility, and a growth mindset. Our Hyderabad hub fosters a collaborative, inclusive environment where ideas are celebrated and career trajectories are accelerated through mentorship programs, certification sponsorships, and exposure to cutting‑edge AI‑enhanced Salesforce solutions. As the market rapidly embraces industry‑specific cloud platforms and subscription‑based revenue models, your role will be pivotal in shaping the future of enterprise commerce. Experience the advantage of working with a forward‑thinking AI company, enjoy flexible work arrangements, comprehensive health benefits, and a vibrant community that supports both professional and personal development. This is your chance to make a lasting impact at the intersection of technology and business growth.