Senior Customer Success Account Manager

Build and coach others on customer, partner, and internal stakeholder engagement strategy and models, creating and evolving strategic relationships with key business, technical, and executive stakeholders to lead quality, secure solution delivery and drive clear business outcomes. Synthesize customer and industry insights to shape shared account plans, lead the execution of support, security, and consumption delivery programs, and use trends to identify priority areas that improve customer environmental health outcomes. Develop and deliver strategic roadmaps for program planning and customer-facing reviews, orchestrate delivery resources, and proactively identify, monitor, and mitigate blockers and risks to ensure ongoing customer success, operational health, and value realization. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. 5+ years relevant work experience within customer industry. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.