Strategic Account Manager - Hospitals (x/f/m)

Strategic Account Manager - Hospitals (x/f/m) – Doctolib – Berlin, Germany

Doctolib is reshaping digital health across Europe, and as a Strategic Account Manager for hospitals you become the catalyst that drives this transformation. You will own the end‑to‑end relationship with top‑tier hospital networks, translating clinical needs into scalable, technology‑enabled solutions that improve patient access, streamline workflows, and boost revenue streams. Your strategic insight and partnership mindset directly influence Doctolib’s market leadership and accelerate the adoption of telehealth and appointment‑booking platforms across the German healthcare ecosystem. This role offers a clear path to senior leadership, with opportunities to shape product roadmaps, expand into new regions, and lead a high‑performing team of account specialists.

- Build and nurture long‑term, C‑suite relationships with hospital executives, clinicians and IT directors, acting as the trusted advisor for Doctolib’s suite of solutions.
- Develop and execute account plans that align hospital objectives with Doctolib’s digital health roadmap, driving revenue growth and adoption metrics.
- Lead complex negotiations, contract renewals and upsell initiatives, ensuring mutually beneficial outcomes and compliance with German healthcare regulations.
- Coordinate cross‑functional teams—including product, legal, finance, and customer success—to deliver seamless implementation, integration and post‑go‑live support.
- Analyze usage data, market trends and competitor activity to provide strategic insights and proactive recommendations to hospital partners.
- Represent Doctolib at industry conferences, workshops and stakeholder meetings, amplifying the brand’s thought leadership in digital health.
- Report quarterly performance, pipeline health and strategic risk assessments to the Head of Hospital Accounts and senior leadership.

Join Doctolib in Berlin, where a purpose‑driven culture celebrates innovation, collaboration and patient‑centricity. You’ll thrive in an environment that rewards curiosity, empowers data‑informed decision‑making and invests heavily in professional development—offering mentorship programs, continuous learning budgets and clear promotion tracks. As the healthcare sector rapidly embraces telemedicine, your role will be pivotal in shaping the future of hospital care, positioning you at the forefront of industry change. Experience the unique blend of a fast‑moving tech startup vibe with the stability of a market leader, and enjoy flexible work arrangements, wellness initiatives, and a vibrant office community that reflects Doctolib’s commitment to improving healthcare for everyone.