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Senior Principal Customer Success Manager, Strategic - UKI
AtlassianLondon, UK
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Posted on: 22 Oct 2026
Phewnix Understanding of the Job
The actual job requirements can be found on the career page when you apply.
The Senior Principal Customer Success Manager, Strategic - UKI at Atlassian drives transformational outcomes for our largest enterprise partners across the United Kingdom and Ireland. In this senior‑level role you own the end‑to‑end success journey for strategic accounts, aligning Atlassian’s collaboration suite with customers’ digital transformation roadmaps. Your strategic influence accelerates adoption, expands footprint and safeguards renewal revenue, directly contributing to Atlassian’s market leadership in cloud‑based work management. You will partner with C‑suite executives, solution architects and product teams to co‑create value‑based outcomes, positioning Atlassian as an indispensable business catalyst. The position offers a clear pathway to global leadership roles, giving you the platform to shape the future of customer success at a world‑renowned SaaS company.
Key responsibilities include:
- Designing and executing bespoke success plans that drive measurable business outcomes and increase product utilization across the portfolio.
- Leading quarterly business reviews with senior stakeholders, translating data insights into actionable growth strategies.
- Orchestrating cross‑functional teams—sales, engineering, professional services—to deliver seamless onboarding, adoption, and expansion initiatives.
- Acting as the voice of the customer within Atlassian, influencing product roadmap and service enhancements based on real‑world feedback.
- Managing risk and renewal pipelines, proactively identifying churn signals and implementing mitigation tactics.
- Mentoring a cohort of Customer Success Managers, fostering a high‑performance culture focused on continuous improvement.
- Reporting on health metrics, NPS, and ARR growth to senior leadership, ensuring transparency and alignment with corporate objectives.
At Atlassian, you’ll join a culture that celebrates curiosity, openness and a relentless focus on outcomes. We invest heavily in professional development—offering leadership academies, certifications and global mobility programs—so you can continuously expand your expertise in cloud solutions and enterprise strategy. As the workplace evolves, the demand for strategic customer success leaders has never been higher, and this role places you at the forefront of that shift. You’ll benefit from flexible working arrangements, a vibrant London office, and a collaborative network of innovators who share your passion for empowering teams worldwide. This is a unique chance to amplify your impact, accelerate your career, and help shape the next generation of work—right here at Atlassian in London, UK.
Key responsibilities include:
- Designing and executing bespoke success plans that drive measurable business outcomes and increase product utilization across the portfolio.
- Leading quarterly business reviews with senior stakeholders, translating data insights into actionable growth strategies.
- Orchestrating cross‑functional teams—sales, engineering, professional services—to deliver seamless onboarding, adoption, and expansion initiatives.
- Acting as the voice of the customer within Atlassian, influencing product roadmap and service enhancements based on real‑world feedback.
- Managing risk and renewal pipelines, proactively identifying churn signals and implementing mitigation tactics.
- Mentoring a cohort of Customer Success Managers, fostering a high‑performance culture focused on continuous improvement.
- Reporting on health metrics, NPS, and ARR growth to senior leadership, ensuring transparency and alignment with corporate objectives.
At Atlassian, you’ll join a culture that celebrates curiosity, openness and a relentless focus on outcomes. We invest heavily in professional development—offering leadership academies, certifications and global mobility programs—so you can continuously expand your expertise in cloud solutions and enterprise strategy. As the workplace evolves, the demand for strategic customer success leaders has never been higher, and this role places you at the forefront of that shift. You’ll benefit from flexible working arrangements, a vibrant London office, and a collaborative network of innovators who share your passion for empowering teams worldwide. This is a unique chance to amplify your impact, accelerate your career, and help shape the next generation of work—right here at Atlassian in London, UK.
Job Overview
Salary:
Not disclosed
JOB TYPE:
Not specified
Experience:
Not mentioned
Job Location:
London, UK
Job Level:
Not specified
Education:
Graduation
