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Senior Manager, Customer Success, Strategic - DACH
AtlassianMunich, Germany
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Posted on: 22 Oct 2026
Phewnix Understanding of the Job
The actual job requirements can be found on the career page when you apply.
Senior Manager, Customer Success, Strategic – DACH at Atlassian, Munich, Germany
In this high‑visibility role you will own the end‑to‑end success journey for Atlassian’s largest enterprise customers across Germany, Austria, and Switzerland. By partnering with C‑suite stakeholders, you translate business outcomes into measurable adoption of Atlassian’s collaboration suite, driving revenue expansion and reducing churn. Your strategic insight fuels product road‑maps and informs go‑to‑market tactics, positioning Atlassian as the indispensable platform for digital transformation in the DACH region. Reporting directly to the Director of Global Customer Success, you will lead a cross‑functional team of Customer Success Managers, Solutions Engineers, and Business Analysts, shaping a scalable model that scales with rapid market growth. The position offers a clear pathway to senior leadership, with opportunities to influence global strategy, mentor emerging talent, and champion innovative customer‑centric initiatives across Atlassian’s worldwide ecosystem.
Key Responsibilities & Skills
- **Strategize and execute** a regional customer success plan that aligns with Atlassian’s growth targets and DACH market dynamics.
- **Lead and mentor** a high‑performing team, setting clear KPIs, conducting performance reviews, and fostering a culture of continuous improvement.
- **Drive adoption** of Jira, Confluence, Trello, and other Atlassian products through executive workshops, health checks, and data‑driven insights.
- **Collaborate with Sales, Product, and Support** to orchestrate seamless handoffs, resolve escalations, and influence product enhancements based on customer feedback.
- **Analyze usage metrics** and business outcomes, presenting actionable recommendations to senior stakeholders and executive sponsors.
- **Build strong relationships** with DACH enterprise accounts, acting as a trusted advisor and champion for digital collaboration.
- **Navigate complex contracts** and renewal negotiations, ensuring mutually beneficial terms and maximizing expansion opportunities.
Required expertise includes deep knowledge of SaaS enterprise solutions, strong analytical acumen, and fluency in German and English. Proven leadership in customer success, exceptional communication skills, and a consultative, data‑driven approach are essential. Experience with agile methodologies, Atlassian tools, and the DACH tech landscape will accelerate your impact.
Why Join Atlassian & Benefits
Atlassian’s culture of “Open Company, No Bullsh*t” empowers you to innovate, experiment, and shape the future of work without bureaucracy. You’ll join a globally recognized leader whose values of teamwork, humility, and customer focus align with your own ambition to drive tangible business outcomes. The Munich office offers a vibrant, collaborative environment with flexible work options, continuous learning programs, and a robust internal mobility framework that accelerates career progression. As the DACH market embraces hybrid work and digital transformation, your role will be pivotal in guiding enterprise customers through this evolution, positioning you at the forefront of industry change. Join us to lead a strategic function, influence product direction, and enjoy comprehensive benefits—including generous vacation, health and wellness resources, and a supportive community that celebrates diversity and inclusion. This is your chance to make a lasting impact while advancing your career within a world‑class technology organization.
In this high‑visibility role you will own the end‑to‑end success journey for Atlassian’s largest enterprise customers across Germany, Austria, and Switzerland. By partnering with C‑suite stakeholders, you translate business outcomes into measurable adoption of Atlassian’s collaboration suite, driving revenue expansion and reducing churn. Your strategic insight fuels product road‑maps and informs go‑to‑market tactics, positioning Atlassian as the indispensable platform for digital transformation in the DACH region. Reporting directly to the Director of Global Customer Success, you will lead a cross‑functional team of Customer Success Managers, Solutions Engineers, and Business Analysts, shaping a scalable model that scales with rapid market growth. The position offers a clear pathway to senior leadership, with opportunities to influence global strategy, mentor emerging talent, and champion innovative customer‑centric initiatives across Atlassian’s worldwide ecosystem.
Key Responsibilities & Skills
- **Strategize and execute** a regional customer success plan that aligns with Atlassian’s growth targets and DACH market dynamics.
- **Lead and mentor** a high‑performing team, setting clear KPIs, conducting performance reviews, and fostering a culture of continuous improvement.
- **Drive adoption** of Jira, Confluence, Trello, and other Atlassian products through executive workshops, health checks, and data‑driven insights.
- **Collaborate with Sales, Product, and Support** to orchestrate seamless handoffs, resolve escalations, and influence product enhancements based on customer feedback.
- **Analyze usage metrics** and business outcomes, presenting actionable recommendations to senior stakeholders and executive sponsors.
- **Build strong relationships** with DACH enterprise accounts, acting as a trusted advisor and champion for digital collaboration.
- **Navigate complex contracts** and renewal negotiations, ensuring mutually beneficial terms and maximizing expansion opportunities.
Required expertise includes deep knowledge of SaaS enterprise solutions, strong analytical acumen, and fluency in German and English. Proven leadership in customer success, exceptional communication skills, and a consultative, data‑driven approach are essential. Experience with agile methodologies, Atlassian tools, and the DACH tech landscape will accelerate your impact.
Why Join Atlassian & Benefits
Atlassian’s culture of “Open Company, No Bullsh*t” empowers you to innovate, experiment, and shape the future of work without bureaucracy. You’ll join a globally recognized leader whose values of teamwork, humility, and customer focus align with your own ambition to drive tangible business outcomes. The Munich office offers a vibrant, collaborative environment with flexible work options, continuous learning programs, and a robust internal mobility framework that accelerates career progression. As the DACH market embraces hybrid work and digital transformation, your role will be pivotal in guiding enterprise customers through this evolution, positioning you at the forefront of industry change. Join us to lead a strategic function, influence product direction, and enjoy comprehensive benefits—including generous vacation, health and wellness resources, and a supportive community that celebrates diversity and inclusion. This is your chance to make a lasting impact while advancing your career within a world‑class technology organization.
Job Overview
Salary:
Not disclosed
JOB TYPE:
Not specified
Experience:
Not mentioned
Job Location:
Munich, Germany
Job Level:
Not specified
Education:
Graduation
