Senior Customer Success Manager, Enterprise - France (French Speaking)

Senior Customer Success Manager, Enterprise – France (French Speaking) at Atlassian, Paris, France
As a senior champion of our enterprise clientele, you will own the end‑to‑end success journey for France’s largest strategic accounts. This role sits at the heart of Atlassian’s mission to unleash the power of teamwork, ensuring that high‑growth organizations adopt, expand, and derive measurable value from our suite of collaboration tools. You will partner with C‑level stakeholders, drive adoption across complex, multi‑product environments, and act as the trusted advisor who translates business outcomes into product road‑maps. Your influence will shape the regional enterprise strategy, accelerate revenue growth, and position Atlassian as the indispensable platform for digital transformation. The position offers a clear path to senior leadership, with opportunities to lead a high‑performing customer success team, influence product development, and expand your impact across Europe.

Key Responsibilities & Skills
- Lead the lifecycle of enterprise accounts in France, from onboarding through renewal, delivering a 90 %+ net retention rate.
- Design and execute strategic success plans that align Atlassian solutions with customers’ business objectives, leveraging data‑driven insights and adoption metrics.
- Conduct executive business reviews, articulate ROI, and identify expansion opportunities across Jira, Confluence, Trello, and Opsgenie.
- Collaborate cross‑functionally with Sales, Professional Services, and Product to surface customer feedback and influence the product roadmap.
- Mentor and coach junior CSMs, fostering a culture of continuous improvement and best‑practice sharing.
- Navigate complex, multi‑tenant environments, demonstrating deep technical fluency in SaaS, cloud security, and integration architectures.
- Communicate fluently in French and English, building strong relationships with senior stakeholders and internal teams.

Why Join Atlassian & Benefits
Atlassian’s culture is built on openness, empathy, and a relentless focus on outcomes—values that resonate with high‑performing customer success leaders. You will thrive in a collaborative ecosystem that rewards innovative thinking, provides access to world‑class learning programs, and supports professional growth through mentorship and global mobility options. As the enterprise market accelerates its shift toward cloud‑native collaboration, your role will be pivotal in shaping industry standards and driving digital workplace excellence. Join a purpose‑driven organization where your success directly fuels the success of thousands of teams worldwide, and enjoy a vibrant Paris office that offers flexible work arrangements, comprehensive health and wellness programs, and a vibrant community of tech‑savvy colleagues. This is your chance to make a lasting impact while advancing your career at one of the world’s most admired software companies.