Associate Customer Success Manager

The Associate Customer Success Manager role at Atlassian in Salt Lake City, UT, USA is a pivotal gateway to shaping how teams worldwide unlock the full value of Atlassian’s collaboration suite. In this role you partner directly with customers to drive adoption, optimize workflows, and ensure measurable business outcomes, positioning Atlassian as the strategic engine behind their productivity gains. Your insights will inform product roadmaps and service enhancements, directly influencing market leadership in the fast‑evolving software development and project management landscape. With a clear path to senior customer success positions, you’ll gain exposure to enterprise accounts, cross‑functional initiatives, and leadership mentorship, accelerating your professional growth within a globally recognized tech leader.

Key responsibilities include:
- Guiding new and existing customers through onboarding, configuration, and best‑practice adoption of Jira, Confluence, and Trello.
- Monitoring health metrics, analyzing usage data, and proactively recommending optimization strategies that boost user engagement and ROI.
- Conducting quarterly business reviews, presenting actionable insights, and aligning success plans with customer objectives.
- Collaborating with sales, product, and engineering teams to surface feedback, resolve escalations, and influence feature development.
- Delivering tailored training sessions, webinars, and workshops that empower teams to solve complex workflow challenges.
- Managing a portfolio of mid‑market accounts, tracking renewal forecasts, and identifying expansion opportunities.
- Documenting case studies and success stories that showcase tangible outcomes for internal and external audiences.

The ideal candidate blends strong technical acumen with exceptional communication skills. You thrive in a data‑driven environment, comfortably navigating SaaS metrics, API integrations, and agile methodologies while building trusted relationships across all organizational levels. Reporting to the Senior Customer Success Manager, you become an integral part of Atlassian’s collaborative culture that values openness, continuous learning, and customer obsession.

Joining Atlassian means becoming part of a purpose‑led organization where every employee is encouraged to innovate, experiment, and make a difference. Our Salt Lake City office fosters a vibrant community that celebrates diversity, supports work‑life harmony, and invests heavily in professional development through mentorship programs, certification pathways, and internal mobility. As the demand for seamless digital collaboration surges, the Associate Customer Success Manager role positions you at the forefront of industry transformation, offering unparalleled exposure to cutting‑edge products and high‑impact customer engagements. Experience the unique blend of autonomy, impact, and growth that only Atlassian can provide—apply today and help shape the future of teamwork.