Enterprise Customer Success Manager, DX

Enterprise Customer Success Manager, DX – Atlassian – London, UK

Atlassian’s Talent Community (MAIN) is seeking an Enterprise Customer Success Manager, DX to champion the digital transformation journeys of our largest global clients. In this role you will be the trusted advisor who orchestrates the adoption of Atlassian’s suite of collaboration tools—Jira, Confluence, Trello, and Opsgenie—ensuring they deliver measurable business outcomes. Your strategic influence will shape product roadmaps, drive renewal and expansion revenue, and elevate Atlassian’s reputation as the go‑to platform for high‑performing enterprises. Reporting to the Head of Global Customer Success, you will operate across a portfolio of Fortune‑500 accounts, collaborating with sales, product, and engineering to solve complex workflow challenges. This position offers a clear path to senior leadership, with opportunities to lead a regional success team, influence global best practices, and become a thought leader in enterprise digital experience (DX) transformation.

Key Responsibilities & Skills
- **Own end‑to‑end customer lifecycle** for 10‑15 enterprise accounts, from onboarding through renewal, delivering on‑time value realization and expansion targets.
- **Design and execute DX roadmaps**, aligning Atlassian tools with client business processes, KPIs, and digital maturity goals.
- **Lead cross‑functional workshops** with senior stakeholders, translating technical capabilities into tangible ROI and adoption metrics.
- **Analyze usage data and health scores**, proactively identifying risks and opportunities, and driving corrective action plans.
- **Collaborate with product and engineering** to surface client feedback, influence feature prioritization, and beta‑test new releases.
- **Mentor junior CSMs** and contribute to best‑practice playbooks, fostering a culture of continuous improvement.
- **Communicate strategic insights** to executive leadership, presenting quarterly business reviews and growth forecasts.

Success in this role requires deep expertise in enterprise SaaS, strong consultative selling acumen, and fluency with agile, DevOps, and ITSM frameworks. You must excel at relationship building, possess exceptional analytical skills, and thrive in a fast‑paced, data‑driven environment.

Why Join & Benefits

Atlassian is renowned for its “open company, no bullshit” culture—empowering teams to innovate, collaborate, and make a real impact on the way the world works. As an Enterprise Customer Success Manager, DX you will join a globally distributed team that values curiosity, inclusivity, and continuous learning. Atlassian invests heavily in professional development through internal academies, mentorship programs, and tuition reimbursement, enabling you to deepen expertise in cloud architecture, AI‑driven analytics, and enterprise transformation. You’ll be at the forefront of a market where digital experience is a competitive differentiator, shaping how leading organizations orchestrate work at scale. With a flexible hybrid work model, generous wellness benefits, and a commitment to social responsibility, Atlassian offers a unique environment where your career can accelerate while you help customers achieve their most ambitious goals.