Enterprise Customer Success Manager, DX

Enterprise Customer Success Manager, DX – Atlassian – New York, NY, USA

As an Enterprise Customer Success Manager, DX at Atlassian, you will be the trusted advisor guiding our largest digital transformation (DX) customers through the adoption and optimization of Atlassian’s suite of collaboration tools. Your role is pivotal in turning complex, multi‑team implementations into measurable business outcomes, directly influencing customer retention, expansion, and overall market leadership in the enterprise software space. You will own the end‑to‑end success journey for a portfolio of high‑growth accounts, shaping strategic roadmaps that align product capabilities with customers’ business objectives. This position offers a clear pathway to senior leadership, with opportunities to influence product strategy, mentor junior success managers, and expand your influence across global accounts and cross‑functional initiatives.

Key responsibilities and skills you will bring to the team include:
- Partner with C‑suite and senior engineering leaders to define and execute DX roadmaps that drive productivity and innovation.
- Conduct deep‑dive health checks, usage analytics, and value‑realization workshops to surface ROI and upsell opportunities.
- Lead cross‑functional squads—Product, Engineering, Sales, and Professional Services—to deliver seamless onboarding, migration, and scaling projects.
- Develop and present executive business reviews, translating technical metrics into strategic business insights.
- Drive continuous improvement by capturing feedback, influencing product enhancements, and championing best practices across the Atlassian ecosystem.
- Exhibit expert knowledge of Agile, DevOps, ITSM, and cloud‑native architectures while mastering Atlassian tools such as Jira, Confluence, and Opsgenie.
- Demonstrate strong communication, negotiation, and problem‑solving abilities, thriving in a fast‑paced, data‑driven environment.

Why join Atlassian in New York, NY, USA? Atlassian’s culture of open teamwork, relentless curiosity, and commitment to “team over individuals” creates an environment where you can shape the future of enterprise collaboration. You’ll have access to world‑class learning resources, mentorship programs, and a clear career ladder that accelerates growth into senior leadership or specialized product roles. As the market rapidly embraces digital transformation, your expertise will be at the heart of guiding Fortune‑500 customers through complex change, positioning you as a thought leader in the industry. Atlassian’s commitment to diversity, sustainability, and community impact ensures you’ll work for a purpose‑driven organization that values your unique perspective. This is more than a job—it’s a chance to drive real business outcomes, expand your professional network, and champion innovative solutions that redefine how teams work together worldwide.