Customer Success Associate

The Customer Success Associate at Granular is the frontline champion for Europe’s leading energy suppliers and utilities, driving adoption of 24/7 carbon‑free power across the grid. In this remote‑first, climate‑tech role you will own the end‑to‑end journey of key accounts, turning complex sustainability goals into measurable results. Your work directly accelerates Granular’s mission to scale clean energy, positioning you at the nexus of policy, technology, and market transformation. As you deepen relationships with utilities throughout Europe, you’ll gain visibility with senior leadership, opening pathways to senior account management, product strategy, or regional leadership roles as the business expands.

- Build and nurture strategic relationships with utility decision‑makers, ensuring high adoption and renewal rates.
- Conduct onboarding workshops and technical deep‑dives to align Granular’s platform with each client’s grid‑integration roadmap.
- Monitor performance metrics, generate data‑driven insights, and present actionable recommendations to optimize carbon‑free energy delivery.
- Collaborate with product, engineering, and data science teams to relay customer feedback and influence feature prioritization.
- Lead quarterly business reviews, highlighting ROI, sustainability impact, and roadmap alignment.
- Resolve escalations swiftly, turning challenges into opportunities for deeper engagement.
- Track and report on key success indicators to the Head of Customer Success, contributing to the European growth strategy.

You will report to the Head of Customer Success and work within a cross‑functional, high‑energy team that values curiosity, collaboration, and bold thinking. Success in this role demands strong analytical abilities, fluency in energy market terminology, and exceptional communication skills in both English and French. A background in utility account management, SaaS platforms, or climate‑tech solutions, combined with a passion for decarbonization, will enable you to thrive in a fast‑paced, data‑rich environment.

Joining Granular means becoming part of a purpose‑driven culture where every employee’s work fuels a greener future. We invest heavily in continuous learning—offering mentorship, certifications, and exposure to cutting‑edge grid technologies—so you can grow alongside industry pioneers. As Europe accelerates its net‑zero commitments, the demand for skilled Customer Success professionals is soaring, making this role both future‑proof and highly influential. Experience the freedom of remote work from Paris, France, while collaborating with a diverse, inclusive team that celebrates innovation, transparency, and impact. At Granular, your success is measured by the tangible reduction of carbon emissions across Europe’s power networks—making every day a step toward a cleaner, more resilient energy system.