Head Of Customer Success

Head Of Customer Success – YOOBIC – New York, NY, USA
As the strategic leader of Customer Success for North America, you will own the end‑to‑end journey of our enterprise clients, turning adoption into advocacy and revenue growth. In this high‑visibility role you shape the voice of the customer across product, sales and engineering, ensuring YOOBIC’s cloud‑based visual workflow platform delivers measurable ROI for the world’s most innovative organizations. Your influence spans from defining the regional success strategy and scaling high‑performing teams to partnering with C‑level executives on digital transformation initiatives. With direct impact on churn, expansion and net‑promoter score, you will be a key driver of YOOBIC’s market leadership and will have a clear pathway to senior executive leadership as the business scales across the continent.

Key responsibilities include:
- Design and execute a data‑driven Customer Success roadmap that aligns with YOOBIC’s North American growth targets.
- Lead, mentor and scale a cross‑functional team of Customer Success Managers, Onboarding Specialists and Support Engineers, fostering a culture of ownership and continuous improvement.
- Partner with Sales, Product and Marketing to identify expansion opportunities, upsell pipelines and voice‑of‑customer insights that shape product roadmap.
- Implement robust health‑score models, renewal processes and executive business reviews that drive >95% renewal rates.
- Champion best‑in‑class adoption programs, training curricula and community events that accelerate time‑to‑value for enterprise users.
- Analyze usage analytics, churn drivers and customer feedback to inform proactive risk mitigation and strategic account planning.
- Report quarterly to the VP of Global Customer Success and the executive team, delivering clear metrics on satisfaction, expansion and operational efficiency.

Why join YOOBIC? Our culture is built on empowerment, curiosity and relentless customer focus—values that empower you to innovate and lead. You’ll work in a fast‑growing SaaS environment where visual workflow automation is reshaping how enterprises operate, giving you front‑row access to cutting‑edge technology and industry trends. YOOBIC invests heavily in professional development, offering executive coaching, leadership labs and a clear promotion track to VP and C‑suite roles. You’ll collaborate with world‑class product and engineering teams in a vibrant New York office, enjoying flexible work arrangements, comprehensive health benefits, generous PTO and equity participation. This is a unique chance to leave a lasting imprint on a market‑defining platform while advancing your career as a transformational leader in customer success.