Customer Success Manager_Japan

As a Customer Success Manager_Japan at Genspark, you will own the post‑sales journey from onboarding through expansion, ensuring Japanese clients experience measurable business outcomes from day one. This role sits at the heart of our SaaS‑driven digital transformation platform, translating product value into real‑world ROI for enterprises across finance, manufacturing, and retail. By driving adoption, renewal, and upsell, you directly influence Genspark’s market penetration in the Asia‑Pacific region and reinforce our reputation as a trusted partner in the fast‑evolving cloud ecosystem. Reporting to the Head of Global Customer Success, you will collaborate with product, sales, and engineering teams, positioning yourself for rapid career growth into senior leadership or regional head roles as Genspark expands its footprint in Japan and beyond.

- Guide new customers through implementation, configuration, and go‑live, delivering a seamless onboarding experience that shortens time‑to‑value.
- Monitor health scores, usage analytics, and NPS metrics, proactively identifying risk factors and opportunities for expansion.
- Conduct quarterly business reviews (QBRs) with C‑level stakeholders, translating data insights into strategic recommendations that drive adoption and ROI.
- Partner with sales to execute renewal and expansion motions, crafting tailored success plans that align with each client’s growth objectives.
- Liaise with product and engineering to relay customer feedback, influencing roadmap priorities and feature enhancements for the Japanese market.
- Deliver training workshops and webinars in Japanese, empowering user teams to maximize platform capabilities.
- Document success stories and case studies, contributing to Genspark’s thought leadership and market positioning.

The ideal candidate combines deep SaaS expertise with a passion for customer advocacy and fluency in both Japanese and English. Strong analytical skills, experience with CRM and CS platforms (e.g., Gainsight, Salesforce), and a data‑driven mindset are essential. You thrive in a fast‑paced, cross‑functional environment, excel at relationship building, and possess the empathy to translate technical concepts into business value for diverse stakeholders.

Joining Genspark means becoming part of a purpose‑driven, innovation‑focused culture that celebrates curiosity, collaboration, and continuous learning. Based in vibrant Tokyo, Japan, you will work alongside a globally distributed team that values diversity and empowers you to shape your career path through mentorship, certifications, and international exposure. As the Japanese market accelerates its cloud adoption, your role will be pivotal in steering enterprises toward digital excellence, making a tangible impact on their growth trajectories. Genspark offers flexible work arrangements, comprehensive professional development programs, and a supportive environment where your success is celebrated and your ideas can drive the next wave of industry transformation.