Customer Success Manager - Cybersecurity

The Customer Success Manager - Cybersecurity at Plex Systems, Inc. is the trusted champion for our enterprise‑level clients, ensuring they realize the full value of our advanced cybersecurity solutions while safeguarding critical manufacturing data. In this role you will partner directly with customers across Milwaukee, WI, USA and Mayfield Heights, OH, USA, acting as the strategic bridge between their security objectives and Plex’s innovative technology stack. Your expertise will drive adoption, reduce risk, and accelerate time‑to‑value, directly influencing Plex’s reputation as a leader in secure, resilient industrial automation. With a clear path to senior leadership, you’ll expand your influence from managing key accounts to shaping global customer success strategies and mentoring a growing team of specialists.

Key responsibilities include:
- Own the end‑to‑end customer journey, from onboarding through renewal, delivering measurable security outcomes and ROI.
- Conduct risk assessments, architecture reviews, and security health checks to align Plex solutions with each client’s threat landscape.
- Lead cross‑functional workshops with engineering, product, and sales to translate customer feedback into product enhancements.
- Monitor and analyze usage metrics, incident trends, and SLA compliance, proactively addressing issues before they impact operations.
- Develop and present executive‑level business reviews, highlighting security posture improvements and future roadmap opportunities.
- Coach and mentor junior success managers, fostering a culture of continuous learning and best‑practice sharing.
- Report to the Director of Customer Success, collaborating with a global team of technical account managers, support engineers, and product specialists.

Joining Plex Systems, Inc. means becoming part of a purpose‑driven organization that values innovation, sustainability, and the relentless pursuit of excellence. Our culture celebrates curiosity, collaboration, and the impact of securing the world’s most vital manufacturing processes. You’ll benefit from robust professional development programs, industry‑leading certifications, and exposure to cutting‑edge cyber‑defense technologies that are shaping the future of industrial IoT. As the demand for resilient, secure automation accelerates, your role will be pivotal in protecting critical infrastructure while advancing your career within a globally recognized technology leader. This is a unique opportunity to make a tangible difference, grow your expertise, and be recognized as a key driver of Plex’s success in the cybersecurity arena.