Customer Success Manager, Marketing Cloud Next (Public Sector)

Customer Success Manager, Marketing Cloud Next (Public Sector) at Airkit is the linchpin that transforms public‑sector client visions into measurable outcomes using the Salesforce Marketing Cloud ecosystem. In this role you partner with government agencies and nonprofit organizations to design, implement, and optimize omni‑channel engagement strategies that accelerate digital transformation and citizen satisfaction. You will be the trusted advisor who translates complex policy goals into data‑driven campaigns, ensuring every touchpoint delivers value and compliance. Your impact spans the McLean, VA, USA, and Washington, DC, USA offices, influencing multi‑year contracts, expanding Airkit’s footprint in the public sector, and positioning you for rapid career growth into senior leadership or specialist consulting tracks within the Salesforce ecosystem.

- Lead onboarding and adoption of Marketing Cloud Next for public‑sector clients, guiding them from discovery through go‑live and ongoing optimization.
- Design and execute customer success plans that align with agency KPIs, leveraging Journey Builder, Interaction Studio, and Einstein AI to drive citizen engagement.
- Conduct quarterly business reviews, present performance analytics, and recommend roadmap enhancements that increase platform utilization and ROI.
- Collaborate with Sales, Product, and Engineering to relay feedback, influence product enhancements, and resolve technical issues swiftly.
- Provide hands‑on training, workshops, and enablement sessions for stakeholder teams, fostering self‑sufficiency and best‑practice adoption.
- Monitor health metrics, manage escalations, and champion proactive risk mitigation to ensure contract renewals and expansion.
- Report to the Director of Customer Success, working within a cross‑functional team of solution architects, data engineers, and policy experts.

Joining Airkit means becoming part of a purpose‑driven culture where innovation, transparency, and public impact are core values. You’ll thrive in a collaborative environment that celebrates curiosity and continuous learning, with access to Salesforce certifications, mentorship programs, and a clear pathway to senior roles in customer success or product strategy. As the public sector accelerates its migration to cloud‑based engagement platforms, your expertise will be at the forefront of shaping citizen experiences and modernizing government communications. Airkit offers flexible hybrid work, comprehensive health benefits, tuition reimbursement, and a vibrant community that supports diversity, equity, and inclusion. This is your chance to make a lasting difference while advancing a high‑visibility career in the fastest‑growing segment of the Salesforce ecosystem.