Customer Success Manager — Voice and Video Contributor

Customer Success Manager — Voice and Video Contributor at HeyMilo AI is a high‑impact, remote contract role that puts your expertise in customer success front‑and‑center of our AI‑driven conversational platform. You will lead paid peer‑to‑peer sessions, turning real‑world voice and video interactions into actionable insights that sharpen product performance and elevate user satisfaction. By guiding experienced professionals through structured conversations, you directly influence HeyMilo AI’s ability to deliver hyper‑personalized experiences across the rapidly expanding AI‑enabled communication market. This position sits at the intersection of customer advocacy, data collection, and product innovation, offering a clear path to become a thought leader in AI‑enhanced customer success and to expand your influence into broader product strategy and community building initiatives.

Key responsibilities include:
- Conducting live, paid voice and video interviews with seasoned customer success practitioners, capturing nuanced feedback on workflow, tooling, and outcomes.
- Translating conversational data into clear, actionable recommendations for product, engineering, and marketing teams.
- Designing and iterating interview guides that align with HeyMilo AI’s research objectives and industry best practices.
- Maintaining a professional, empathetic demeanor that encourages candid dialogue while ensuring compliance with privacy and data‑security standards.
- Collaborating daily with the Customer Success, Product, and Data Science squads, reporting progress to the Head of Customer Experience.
- Monitoring key success metrics (completion rates, satisfaction scores, insight quality) and proactively adjusting tactics to meet targets.
- Contributing to knowledge‑share sessions, helping scale best‑practice interview techniques across the remote contributor network.

We’re looking for a self‑motivated professional with at least three years of customer success experience, strong domain knowledge in SaaS or AI solutions, and a polished spoken communication style. Technical fluency in CRM platforms, analytics dashboards, and remote collaboration tools (Zoom, Teams, Slack) is essential, as is the ability to synthesize qualitative data into strategic insights. Soft skills such as active listening, empathy, and persuasive storytelling are critical to driving authentic, high‑value conversations. You will report to the Head of Customer Experience and work closely with cross‑functional peers, enjoying a collaborative, data‑driven culture that rewards curiosity and impact.

Joining HeyMilo AI means becoming part of a purpose‑first organization that values transparency, continuous learning, and the power of human‑centric AI. Our remote‑first model gives you flexibility while connecting you to a global network of innovators shaping the future of conversational intelligence. You’ll have access to mentorship from senior AI product leaders, opportunities to publish insights in industry forums, and a clear trajectory toward senior customer success or product strategy roles. As the AI landscape evolves, the demand for authentic voice and video insights skyrockets—positioning you at the forefront of an emerging niche where your expertise drives both personal growth and industry advancement. If you thrive on turning conversation into transformation, the Customer Success Manager — Voice and Video Contributor role at HeyMilo AI is your next strategic move.