Customer Success Specialist

Cala Health is seeking a results‑driven Customer Success Specialist to champion the adoption and impact of our cutting‑edge digital therapeutics. In this remote role, you will serve as the trusted advisor for clinicians, patients, and health system partners, ensuring seamless onboarding, optimal product utilization, and measurable health outcomes. Your expertise will directly influence patient adherence, accelerate time‑to‑value, and reinforce Cala Health’s reputation as a leader in neuro‑rehabilitation technology. As you navigate a fast‑growing market, you will have clear pathways to advance into senior success leadership, cross‑functional program management, or strategic partnership roles, positioning you at the forefront of digital health transformation.

- Guide new clients through implementation, training, and go‑live phases, translating complex neuro‑technology into actionable workflows.
- Monitor usage metrics, conduct health checks, and proactively address barriers to drive 90+% renewal rates.
- Serve as the voice of the customer, synthesizing feedback into product enhancements with engineering and clinical teams.
- Develop and deliver customized success plans, webinars, and educational resources that boost patient engagement and clinician satisfaction.
- Resolve escalations swiftly, leveraging strong problem‑solving skills and a deep understanding of HIPAA‑compliant data platforms.
- Collaborate with sales, marketing, and R&D to identify upsell opportunities and inform go‑to‑market strategies.
- Report on key performance indicators, churn analysis, and ROI metrics to senior leadership, shaping strategic decisions.

Reporting to the Director of Customer Success, you will join a dynamic, interdisciplinary team of clinicians, data scientists, and product innovators who share a passion for improving lives through technology. Your day will blend data‑driven analysis, relationship building, and continuous learning, requiring a blend of technical fluency in digital health platforms and exceptional communication, empathy, and stakeholder management.

At Cala Health, we cultivate a remote‑first culture that values curiosity, collaboration, and impact. You’ll benefit from flexible work arrangements, continuous professional development programs, and mentorship from industry pioneers shaping the future of neuro‑rehabilitation. Our commitment to evidence‑based solutions means you’ll work on products backed by rigorous clinical trials, positioning you at the cutting edge of a rapidly expanding digital therapeutics market. Join us to accelerate patient outcomes, grow your expertise in a high‑growth sector, and become an integral part of a mission‑driven organization where your success directly translates to better health for millions.