Field Support Agent - Full time

The Field Support Agent - Full time role at Vay is the frontline engine that keeps our cutting‑edge logistics network humming across Austin, TX, USA. In this position you’ll troubleshoot, maintain, and optimize on‑site equipment and software for our fleet of autonomous delivery vehicles, ensuring seamless service for our B2B partners and end‑customers. Your work directly fuels Vay’s mission to revolutionize last‑mile delivery, driving operational efficiency and customer satisfaction while positioning the company as a leader in the fast‑growing smart‑transportation sector. With clear pathways to senior technical specialist, team lead, or regional operations manager, the role offers rapid professional growth in a high‑impact environment.

- Diagnose and resolve hardware, firmware, and connectivity issues on autonomous delivery units in real time.
- Perform scheduled preventive maintenance, calibrations, and software updates on field assets.
- Document incidents, generate detailed service reports, and feed insights back to product engineering for continuous improvement.
- Coordinate with the central operations hub, providing status updates and escalation alerts via our proprietary ticketing system.
- Train and mentor junior field technicians, fostering a collaborative knowledge‑sharing culture.
- Conduct on‑site safety audits and ensure compliance with local regulations and Vay’s quality standards.
- Analyze performance data to identify trends, recommend process enhancements, and support rollout of new technology pilots.

Reporting to the Regional Operations Manager, you’ll work within a dynamic, cross‑functional team of engineers, data analysts, and customer success specialists, gaining exposure to the full product lifecycle from development to deployment. Success in this role requires strong technical acumen with embedded systems, IoT connectivity, and RF troubleshooting, paired with excellent communication, problem‑solving, and customer‑service skills. A proactive, hands‑on attitude and the ability to thrive in fast‑paced field conditions are essential.

Joining Vay means becoming part of a culture that values innovation, autonomy, and impact. Our Austin office fosters a collaborative, inclusive environment where ideas are turned into action, and every employee’s contribution is recognized. You’ll benefit from continuous learning programs, mentorship, and access to industry conferences that keep you ahead of emerging trends in autonomous logistics and smart city solutions. Vay’s commitment to sustainability and technology-driven efficiency makes this role pivotal in shaping the future of urban delivery. If you’re eager to accelerate your career while delivering tangible results that redefine how goods move in cities, the Field Support Agent - Full time position at Vay is your next strategic move.