Field Support Agent - Part Time

The Field Support Agent - Part Time at Vay is the frontline champion who ensures our cutting‑edge IoT solutions run flawlessly across diverse client sites in Austin, TX, USA. In this role you’ll diagnose hardware and connectivity issues, perform on‑site installations, and provide real‑time troubleshooting that directly impacts customer satisfaction and Vay’s reputation for reliability. Your work fuels the rapid adoption of smart‑city technologies, helping municipalities and enterprises scale their sensor networks with confidence. As a critical member of the field operations team, you’ll gain visibility into product development cycles and have a clear pathway to full‑time technical or project‑lead positions as Vay expands its regional footprint.

- Install, configure, and calibrate IoT devices and edge gateways on customer premises.
- Conduct preventive maintenance visits and resolve hardware, firmware, and network anomalies on the spot.
- Document service tickets, capture field data, and feed insights back to engineering for product improvement.
- Provide clear, courteous technical guidance to end‑users, translating complex concepts into actionable steps.
- Collaborate with the remote support center, sharing status updates and escalating critical incidents promptly.
- Maintain inventory of spare parts and tools, ensuring compliance with safety and quality standards.
- Report daily to the Field Operations Manager, contributing to weekly performance dashboards and continuous‑improvement initiatives.

Vay’s culture celebrates curiosity, collaboration, and a relentless drive to shape the future of connected environments. As a part‑time Field Support Agent you’ll enjoy flexible scheduling that fits your lifestyle while gaining hands‑on experience with the latest IoT hardware, cloud platforms, and data analytics tools. We invest in your growth through mentorship, technical certification reimbursements, and a clear career ladder that can lead to senior field roles, system engineering, or product management. Joining Vay means you’re part of a fast‑growing tech company at the heart of the smart‑city revolution, where your contributions directly influence how cities and businesses become more efficient, sustainable, and resilient. This is a unique opportunity to build expertise, expand your professional network, and make a tangible impact on the digital transformation of Austin and beyond.