Pessoa Customer Success Manager

The Pessoa Customer Success Manager role at Jobgether is a high‑visibility position that drives the adoption and satisfaction of our flagship Pessoa platform for remote‑first teams worldwide. As the trusted advocate for our customers, you will shape the end‑to‑end journey—from onboarding and product adoption to renewal and expansion—directly influencing churn reduction and revenue growth. Your strategic insights will feed product roadmaps, ensuring we stay ahead of the rapidly evolving remote‑work ecosystem. This role offers a clear path to senior leadership, with opportunities to lead a global success team, shape customer experience strategy, and partner with sales, product, and engineering to deliver measurable business impact.

In this role you will:
- Own the full customer lifecycle, delivering proactive onboarding, training, and continuous enablement that accelerates time‑to‑value.
- Monitor health metrics, conduct quarterly business reviews, and intervene early to resolve issues, driving NPS scores above industry benchmarks.
- Serve as the voice of the customer, translating feedback into actionable product enhancements and collaborating with product managers on roadmap prioritization.
- Lead cross‑functional escalation processes, coordinating with support, engineering, and sales to resolve complex technical challenges swiftly.
- Identify upsell and cross‑sell opportunities, partnering with account executives to expand footprint and increase ARR.
- Build and nurture a community of power users, facilitating webinars, user groups, and best‑practice sharing.
- Report directly to the Head of Customer Success, contributing to quarterly strategy sessions and KPI dashboards.

Joining Jobgether means becoming part of a purpose‑driven, remote‑first culture that values autonomy, continuous learning, and inclusive collaboration. We invest heavily in professional development—offering mentorship programs, certifications, and conference budgets—to keep you at the forefront of customer success innovation. As remote work reshapes the global talent landscape, your role as a Pessoa Customer Success Manager is pivotal in helping organizations unlock productivity and engagement. You’ll enjoy flexible work arrangements, a supportive leadership team, and a vibrant community of peers who celebrate wins together. If you thrive on turning customer challenges into growth opportunities and want to shape the future of remote work, this is the unique platform to accelerate your career.