Strategic Customer Success Manager

The Strategic Customer Success Manager at Lifted drives the heart of our client‑centric growth engine, turning high‑value relationships into long‑term revenue streams. As the trusted advisor for our enterprise accounts, you will shape the customer journey from onboarding through renewal, ensuring every touchpoint delivers measurable business outcomes. Your strategic insights will influence product roadmaps, inform go‑to‑market tactics, and elevate Lifted’s reputation as the premier remote‑first platform for scaling teams. Reporting directly to the VP of Customer Success, you will have a clear path to senior leadership, with opportunities to lead a global success team, own a portfolio of marquee clients, and shape the future of remote work solutions.

- Own the end‑to‑end success lifecycle for a portfolio of strategic accounts, driving adoption, expansion, and renewal targets.
- Conduct deep‑dive business reviews and data‑driven health checks, translating metrics into actionable growth plans.
- Partner with Sales, Product, and Engineering to voice customer needs, prioritize feature enhancements, and resolve escalations swiftly.
- Design and deliver tailored onboarding programs, executive workshops, and ROI workshops that align with client objectives.
- Leverage CRM (Salesforce) and Customer Success platforms (Gainsight, Totango) to track health scores, forecast churn, and surface upsell opportunities.
- Mentor junior Customer Success Managers, fostering a culture of continuous improvement and knowledge sharing.
- Advocate for customer success best practices across the organization, influencing cross‑functional initiatives and thought leadership.

Join Lifted and thrive in a culture that celebrates autonomy, curiosity, and impact. Our remote‑first model empowers you to work from anywhere while collaborating with a globally distributed team of innovators who champion diversity and inclusion. You’ll receive a robust professional development budget, mentorship from industry veterans, and access to cutting‑edge tools that keep you ahead of remote‑work trends. At Lifted, your success is our success—every win fuels our mission to redefine how teams achieve greatness from any location. This is your chance to lead transformative customer journeys, accelerate your career, and make a lasting imprint on the future of work.