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Scheduler, Customer Success
StenoUnited States, Remote
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Posted on: 21 Oct 2026
Phewnix Understanding of the Job
The actual job requirements can be found on the career page when you apply.
Scheduler, Customer Success – Steno – United States, Remote
Steno is redefining how healthcare providers capture and share clinical notes, and our Scheduler, Customer Success is the engine that keeps the customer journey seamless and on‑time. In this high‑visibility role you will own the end‑to‑end coordination of complex, high‑priority scheduling and rescheduling demands for our expanding client base, ensuring that every implementation, training session, and follow‑up call lands exactly when it should. Your work directly fuels customer satisfaction, accelerates product adoption, and drives renewal rates—key metrics that power Steno’s growth in the fast‑moving health‑tech ecosystem. As the company scales, you will have a clear path to senior operations leadership, with opportunities to shape process automation, mentor a growing scheduling team, and partner with product and sales leaders on strategic initiatives.
Key Responsibilities & Skills
- Manage the full lifecycle of appointment orchestration for new and existing customers, balancing urgent requests with long‑term planning.
- Leverage Steno’s CRM and scheduling platforms to track, prioritize, and adjust bookings in real time, maintaining 99% on‑time delivery.
- Communicate proactively with Customer Success Managers, Implementation Engineers, and clients to resolve conflicts, confirm availability, and set expectations.
- Analyze scheduling trends, identify bottlenecks, and propose workflow enhancements that reduce cycle time by up to 20%.
- Provide detailed reporting to the Head of Customer Success on capacity utilization, SLA compliance, and customer feedback.
- Apply strong interpersonal skills to build trust with healthcare providers, navigating shifting priorities and urgent clinical demands.
- Demonstrate technical fluency with SaaS onboarding tools, API‑based calendar integrations, and data‑driven decision making.
Why Join Steno & Benefits
At Steno you’ll join a purpose‑driven team that values transparency, continuous learning, and a patient‑first mindset. Our remote‑first culture empowers you to work from anywhere in the United States while staying tightly connected through virtual collaboration hubs, regular all‑hands, and mentorship programs. You’ll benefit from a robust professional development budget, access to industry conferences, and a clear roadmap to senior operational roles as we expand globally. As healthcare continues its digital transformation, the Scheduler, Customer Success role is pivotal—your expertise will shape the experience of thousands of clinicians who rely on Steno to streamline documentation. Join us to make a tangible impact, grow alongside visionary leaders, and enjoy competitive benefits, flexible work arrangements, and a vibrant community that celebrates innovation and empathy.
Steno is redefining how healthcare providers capture and share clinical notes, and our Scheduler, Customer Success is the engine that keeps the customer journey seamless and on‑time. In this high‑visibility role you will own the end‑to‑end coordination of complex, high‑priority scheduling and rescheduling demands for our expanding client base, ensuring that every implementation, training session, and follow‑up call lands exactly when it should. Your work directly fuels customer satisfaction, accelerates product adoption, and drives renewal rates—key metrics that power Steno’s growth in the fast‑moving health‑tech ecosystem. As the company scales, you will have a clear path to senior operations leadership, with opportunities to shape process automation, mentor a growing scheduling team, and partner with product and sales leaders on strategic initiatives.
Key Responsibilities & Skills
- Manage the full lifecycle of appointment orchestration for new and existing customers, balancing urgent requests with long‑term planning.
- Leverage Steno’s CRM and scheduling platforms to track, prioritize, and adjust bookings in real time, maintaining 99% on‑time delivery.
- Communicate proactively with Customer Success Managers, Implementation Engineers, and clients to resolve conflicts, confirm availability, and set expectations.
- Analyze scheduling trends, identify bottlenecks, and propose workflow enhancements that reduce cycle time by up to 20%.
- Provide detailed reporting to the Head of Customer Success on capacity utilization, SLA compliance, and customer feedback.
- Apply strong interpersonal skills to build trust with healthcare providers, navigating shifting priorities and urgent clinical demands.
- Demonstrate technical fluency with SaaS onboarding tools, API‑based calendar integrations, and data‑driven decision making.
Why Join Steno & Benefits
At Steno you’ll join a purpose‑driven team that values transparency, continuous learning, and a patient‑first mindset. Our remote‑first culture empowers you to work from anywhere in the United States while staying tightly connected through virtual collaboration hubs, regular all‑hands, and mentorship programs. You’ll benefit from a robust professional development budget, access to industry conferences, and a clear roadmap to senior operational roles as we expand globally. As healthcare continues its digital transformation, the Scheduler, Customer Success role is pivotal—your expertise will shape the experience of thousands of clinicians who rely on Steno to streamline documentation. Join us to make a tangible impact, grow alongside visionary leaders, and enjoy competitive benefits, flexible work arrangements, and a vibrant community that celebrates innovation and empathy.
Job Overview
Salary:
Not disclosed
JOB TYPE:
Not specified
Experience:
Not mentioned
Job Location:
United States, Remote
Job Level:
Not specified
Education:
Graduation
