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Head of Key Accounts, Customer Success
StripeAtlanta, GA, USA
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Posted on: 21 Oct 2026
Phewnix Understanding of the Job
The actual job requirements can be found on the career page when you apply.
Head of Key Accounts, Customer Success at Stripe – Atlanta, GA, USA
As the strategic champion for our most valuable merchants, you will own the end‑to‑end success journey for key accounts, driving revenue growth and deepening relationships that expand the GDP of the internet. Reporting directly to the VP of Global Customer Success, you will shape the roadmap for enterprise‑level clients, aligning product adoption, renewal strategy, and expansion initiatives with Stripe’s mission to simplify online commerce worldwide. This role sits at the nexus of sales, product, and engineering, giving you unparalleled visibility into the company’s growth engine and positioning you for rapid advancement into senior leadership within the global Customer Success organization.
Key Responsibilities & Skills
- Lead a portfolio of high‑impact accounts, delivering strategic business reviews and actionable growth plans that increase net revenue retention.
- Partner with cross‑functional teams—including Sales, Product, Engineering, and Finance—to resolve complex technical issues and accelerate time‑to‑value for merchants.
- Design and execute data‑driven adoption programs, leveraging APIs, webhooks, and Stripe’s SDKs to embed payments, billing, and fraud tools into customer ecosystems.
- Mentor and scale a team of senior Customer Success Managers, fostering a culture of proactive problem‑solving and continuous learning.
- Own renewal and expansion forecasting, using predictive analytics and health scoring to mitigate churn risk.
- Advocate for key customers internally, translating market feedback into product enhancements and roadmap priorities.
- Communicate executive‑level insights and ROI metrics to stakeholders, ensuring alignment with Stripe’s growth objectives.
Why Join & Benefits
Stripe’s culture celebrates curiosity, ownership, and relentless focus on the developer experience—values that resonate with high‑performing leaders who thrive in fast‑moving tech environments. In Atlanta, GA, you’ll join a vibrant, diverse team that’s shaping the future of digital payments while enjoying flexible work arrangements, generous learning budgets, and access to Stripe’s global network of innovators. The role offers direct exposure to cutting‑edge fintech trends, from real‑time payments to embedded finance, positioning you at the forefront of industry evolution. By driving success for our key accounts, you’ll not only accelerate Stripe’s mission but also build a personal brand as a thought leader in customer success, with clear pathways to senior executive roles across the organization.
As the strategic champion for our most valuable merchants, you will own the end‑to‑end success journey for key accounts, driving revenue growth and deepening relationships that expand the GDP of the internet. Reporting directly to the VP of Global Customer Success, you will shape the roadmap for enterprise‑level clients, aligning product adoption, renewal strategy, and expansion initiatives with Stripe’s mission to simplify online commerce worldwide. This role sits at the nexus of sales, product, and engineering, giving you unparalleled visibility into the company’s growth engine and positioning you for rapid advancement into senior leadership within the global Customer Success organization.
Key Responsibilities & Skills
- Lead a portfolio of high‑impact accounts, delivering strategic business reviews and actionable growth plans that increase net revenue retention.
- Partner with cross‑functional teams—including Sales, Product, Engineering, and Finance—to resolve complex technical issues and accelerate time‑to‑value for merchants.
- Design and execute data‑driven adoption programs, leveraging APIs, webhooks, and Stripe’s SDKs to embed payments, billing, and fraud tools into customer ecosystems.
- Mentor and scale a team of senior Customer Success Managers, fostering a culture of proactive problem‑solving and continuous learning.
- Own renewal and expansion forecasting, using predictive analytics and health scoring to mitigate churn risk.
- Advocate for key customers internally, translating market feedback into product enhancements and roadmap priorities.
- Communicate executive‑level insights and ROI metrics to stakeholders, ensuring alignment with Stripe’s growth objectives.
Why Join & Benefits
Stripe’s culture celebrates curiosity, ownership, and relentless focus on the developer experience—values that resonate with high‑performing leaders who thrive in fast‑moving tech environments. In Atlanta, GA, you’ll join a vibrant, diverse team that’s shaping the future of digital payments while enjoying flexible work arrangements, generous learning budgets, and access to Stripe’s global network of innovators. The role offers direct exposure to cutting‑edge fintech trends, from real‑time payments to embedded finance, positioning you at the forefront of industry evolution. By driving success for our key accounts, you’ll not only accelerate Stripe’s mission but also build a personal brand as a thought leader in customer success, with clear pathways to senior executive roles across the organization.
Job Overview
Salary:
Not disclosed
JOB TYPE:
Not specified
Experience:
Not mentioned
Job Location:
Atlanta, GA, USA
Job Level:
Not specified
Education:
Graduation
