Senior Customer Success Manager, Commercial

Senior Customer Success Manager, Commercial at Culture Amp drives the strategic partnership between our enterprise clients and the world‑leading employee feedback platform. In this high‑visibility role you own the end‑to‑end success journey for our commercial accounts, ensuring adoption, value realization, and renewal across a portfolio of high‑growth organizations. Your expertise directly influences customer NPS, expands product footprints, and fuels revenue growth, positioning Culture Amp as the benchmark for people analytics. Reporting to the Director of Customer Success, you will collaborate with Sales, Product, and Insights teams, shaping the roadmap for enterprise‑scale solutions while building a pipeline for your own career advancement into senior leadership or global program management.

- Lead quarterly business reviews and executive stakeholder workshops to align outcomes with client goals.
- Design and execute adoption plans that accelerate time‑to‑value for new and existing features.
- Analyze usage data and health metrics, proactively addressing risk and identifying expansion opportunities.
- Partner with Product and Insights to relay customer feedback, influencing roadmap prioritization.
- Coach and mentor a team of Customer Success Associates, fostering a culture of continuous improvement.
- Manage contract renewals and upsell negotiations, delivering consistent quota attainment.
- Champion best practices in change management, data governance, and employee experience strategy.

Joining Culture Amp in Austin, TX, USA means becoming part of a purpose‑driven organization that believes every employee deserves a voice. Our inclusive culture celebrates curiosity, collaboration, and evidence‑based decision‑making, offering you access to world‑class learning programs, mentorship circles, and a clear path to senior leadership. You’ll work at the forefront of the HR tech revolution, shaping how companies measure engagement, diversity, and performance. With flexible remote‑first policies, generous paid‑time‑off, health and wellness benefits, and a vibrant Austin office hub, Culture Amp empowers you to grow personally and professionally while making a measurable impact on the future of work.