Senior Customer Success Manager, Commercial

Senior Customer Success Manager, Commercial at Culture Amp is a strategic, client‑facing role that drives the adoption and value realization of our people‑analytics platform for high‑growth enterprises. Based in Chicago, IL, USA, you will partner with senior HR leaders to translate data insights into actionable people strategies, ensuring measurable business outcomes and long‑term loyalty. Your work directly fuels Culture Amp’s mission to empower organizations to build thriving cultures, positioning the company as the benchmark for employee experience solutions in the SaaS market. With a clear path to senior leadership, you will expand your influence across global accounts, mentor a growing team of success specialists, and shape the future of commercial customer success at a fast‑scaling tech leader.

- Own the end‑to‑end success journey for a portfolio of enterprise commercial accounts, from onboarding through renewal and expansion.
- Conduct executive business reviews that surface insights, drive adoption, and uncover upsell opportunities aligned with client ROI goals.
- Collaborate with Product, Sales, and Marketing to relay customer feedback, influence roadmap priorities, and co‑create tailored enablement programs.
- Lead cross‑functional project teams to implement data‑driven change initiatives, ensuring milestones are met on time and within scope.
- Analyze usage metrics and health scores, proactively addressing risk factors and championing best‑practice adoption.
- Mentor junior Customer Success Managers, fostering a culture of continuous learning and high performance.
- Report quarterly to the VP of Customer Success, delivering strategic insights on account health, revenue forecasts, and growth pipelines.

Culture Amp offers a purpose‑first environment where curiosity, empathy, and data‑driven decision‑making thrive. As part of a globally recognized leader in employee feedback technology, you’ll work alongside visionary product innovators and passionate people‑leaders who champion inclusive workplaces. We invest heavily in professional development—providing access to industry conferences, leadership academies, and internal mobility programs—so you can accelerate your career while shaping the future of work. In a market where employee experience is a competitive differentiator, this role places you at the nexus of technology and human capital, giving you the platform to make a tangible impact on the success of Fortune 500 companies and emerging unicorns alike. Join Culture Amp in Chicago, IL, USA, and be the catalyst that transforms data into thriving, high‑performing cultures.