Staff Customer Success Manager

The Staff Customer Success Manager at Checkr is the strategic champion for our enterprise clients, driving adoption, retention, and expansion of our AI‑powered background screening platform. In this high‑visibility role you partner with Fortune‑500 recruiters, HR leaders, and operations teams to translate complex compliance and risk‑management needs into seamless, data‑driven experiences. Your expertise directly influences Checkr’s market leadership in the hiring ecosystem, ensuring that every client realizes measurable ROI while upholding the highest standards of fairness and safety. With a clear path to senior leadership, you will scale impact across multiple verticals, mentor a growing team of Customer Success Specialists, and shape the roadmap for next‑generation client engagement initiatives.

- Own the end‑to‑end lifecycle for a portfolio of high‑value accounts, from onboarding through renewal and expansion.
- Conduct deep‑dive health checks, data analytics, and business reviews to surface insights that drive product adoption and operational efficiency.
- Collaborate with Product, Engineering, and Sales to prioritize feature requests, resolve escalations, and influence roadmap decisions.
- Design and deliver tailored training programs, webinars, and best‑practice guides that empower clients to leverage Checkr’s API, SDKs, and compliance dashboards.
- Lead cross‑functional projects that streamline integration workflows, reduce time‑to‑value, and improve NPS scores.
- Mentor junior Customer Success Managers, fostering a culture of continuous learning and data‑driven decision‑making.
- Report directly to the Director of Customer Success, contributing to quarterly business reviews and strategic planning sessions.

Success in this role demands a blend of technical fluency and relational acumen. You bring 7+ years of B2B SaaS customer success experience, deep familiarity with background check regulations (FCRA, EEOC, GDPR), and a proven track record of managing enterprise accounts with ARR exceeding $10M. Mastery of CRM platforms (Salesforce), data visualization tools (Looker, Tableau), and API integrations enables you to translate technical concepts into actionable business outcomes. Exceptional communication, negotiation, and problem‑solving skills empower you to influence stakeholders at all levels, while a customer‑centric mindset ensures you consistently exceed service expectations.

Joining Checkr means becoming part of a purpose‑driven organization that redefines hiring fairness through technology. Our San Francisco, CA, USA headquarters buzzes with a collaborative, inclusive culture where diverse perspectives fuel innovation. You’ll have access to robust professional development resources, including leadership bootcamps, mentorship programs, and tuition reimbursement for advanced certifications. As the hiring landscape evolves, the Staff Customer Success Manager role sits at the nexus of compliance, AI, and talent acquisition—offering unparalleled visibility into industry trends and the chance to shape the future of work. If you thrive on turning complex challenges into strategic wins and want to accelerate your career while making a tangible societal impact, Checkr is the place to amplify your influence.