Account Manager, SMB

The Account Manager, SMB role at Rippling in Dublin, Ireland is a high‑impact, client‑focused position that sits at the heart of our rapid growth in the SaaS HR and payroll space. You will own a portfolio of small‑ and medium‑business customers, guiding them from onboarding through expansion while ensuring they extract maximum value from our unified platform. By delivering seamless experiences and driving adoption, you directly influence revenue, customer satisfaction, and Rippling’s reputation as the go‑to solution for modern workplaces. This role offers a clear path to senior account leadership, with opportunities to specialize in vertical markets, mentor junior teammates, and shape the future of our SMB strategy as the company scales globally.

**Key Responsibilities & Skills**
- Build and nurture trusted relationships with SMB decision‑makers, acting as the primary point of contact for all account needs.
- Conduct deep‑dive product demos and ROI workshops, translating complex SaaS functionality into tangible business outcomes.
- Manage the full sales cycle—from prospect qualification and proposal drafting to contract negotiation and renewal—consistently exceeding quota targets.
- Leverage data‑driven insights to identify upsell and cross‑sell opportunities, collaborating with Customer Success and Product teams to tailor solutions.
- Maintain meticulous account records in CRM, tracking pipeline health, forecasting revenue, and reporting performance to senior leadership.
- Resolve escalations swiftly, applying strong problem‑solving and communication skills to turn challenges into loyalty‑building moments.
- Stay current on HR tech trends, competitor offerings, and regulatory changes to position Rippling as a strategic advisor for SMB growth.

Success in this role requires razor‑sharp attention to detail, a proven track record in SaaS account management, and a relentless drive to exceed quotas. You thrive in a fast‑paced environment, balance strategic thinking with hands‑on execution, and excel at influencing stakeholders at all levels.

Why join Rippling? Our culture champions autonomy, curiosity, and impact—every employee is empowered to innovate and shape the product roadmap. In Dublin, you’ll be part of a collaborative, diverse team that celebrates wins and learns from failures together. We invest heavily in professional development through mentorship programs, continuous learning stipends, and clear promotion pathways, ensuring you grow alongside the business. As the workplace evolves, the demand for integrated HR and payroll solutions skyrockets, placing the Account Manager, SMB at the forefront of a transformative industry. Join us to accelerate your career, make a measurable difference for thousands of businesses, and enjoy competitive benefits, flexible work arrangements, and a vibrant office environment in the heart of Dublin, Ireland.