Client Partner, Professional Services, US

The Client Partner, Professional Services, US at Zinier is the strategic bridge between our cutting‑edge field service automation platform and the enterprise customers who rely on it to transform operations. In this remote‑first role you own the end‑to‑end delivery of professional services engagements across the United States, ensuring customers achieve rapid time‑to‑value, measurable ROI, and sustained adoption of Zinier’s AI‑driven workflow solutions. Your expertise drives revenue growth, deepens account relationships, and positions Zinier as the go‑to partner in the fast‑evolving digital field service market. As you lead multi‑disciplinary project teams, you’ll influence product roadmaps, shape best‑practice frameworks, and unlock new expansion opportunities—paving a clear path toward senior leadership or global practice management within our high‑velocity organization.

Key responsibilities include:
- Lead the full lifecycle of professional services projects—from scoping and solution design to implementation, training, and post‑go‑live support—delivering on schedule and budget.
- Partner with sales, product, and engineering to translate customer requirements into technical solutions, leveraging Zinier’s low‑code orchestration engine and AI analytics.
- Manage stakeholder expectations across C‑suite, operations, and field teams, communicating progress, risks, and outcomes with clarity and confidence.
- Drive adoption and change management initiatives, conducting workshops, webinars, and hands‑on labs that accelerate user proficiency.
- Analyze performance data to identify optimization opportunities, delivering actionable insights that enhance service efficiency and customer satisfaction.
- Mentor junior consultants and contribute to the evolution of our service methodology, ensuring consistent delivery excellence.
- Report to the Director of Professional Services, collaborating with a distributed team of solution architects, developers, and support engineers.

Joining Zinier means becoming part of a culture that celebrates curiosity, agility, and impact. We empower remote talent across the United States, offering flexible work arrangements, continuous learning programs, and clear career ladders that reward innovation and results. As the field service industry embraces AI, IoT, and autonomous workflows, your role will be at the forefront of shaping how enterprises modernize their operations. Zinier’s commitment to employee growth, inclusive leadership, and a mission‑driven purpose makes this opportunity uniquely rewarding for professionals eager to drive digital transformation at scale.