Client Partner, Professional Services, UK

The Client Partner, Professional Services, UK at Zinier is the strategic bridge between our cutting‑edge field service automation platform and the enterprises that rely on it to deliver flawless, real‑time operations. In this remote, United Kingdom‑based role you will own the end‑to‑end delivery of professional services engagements, from solution design and implementation through to adoption and continuous improvement. Your expertise will directly accelerate customers’ digital transformation, reduce downtime, and unlock new revenue streams, positioning Zinier as the industry benchmark for AI‑driven field service excellence. As a senior member of the Services organization you will influence product roadmap, shape best‑practice frameworks, and mentor a growing team of consultants, giving you a clear pathway to senior leadership or global practice leadership as the business scales.

Key responsibilities include:
- Lead cross‑functional delivery teams to design, configure, and launch Zinier solutions that meet precise customer KPIs.
- Serve as the trusted advisor to C‑level and operations stakeholders, translating business challenges into actionable automation strategies.
- Drive project governance, ensuring timelines, budgets, and quality standards are consistently met while managing risk.
- Conduct workshops and training sessions that empower client teams to adopt AI‑enabled workflows and maximize ROI.
- Capture and analyze performance data to provide actionable insights, continuous improvement recommendations, and measurable business outcomes.
- Collaborate with Product, Sales, and Support to feed market feedback into roadmap decisions and enhance service offerings.
- Report progress and outcomes to senior leadership, presenting compelling business cases and success stories.

The ideal candidate combines deep field service or enterprise technology consulting experience with strong interpersonal acumen. You thrive in a fast‑paced SaaS environment, possess expert knowledge of IoT, AI, and workflow orchestration, and excel at stakeholder management, negotiation, and change leadership. Reporting to the Director of Professional Services, you will work alongside a global network of solution architects, engineers, and customer success managers, fostering a collaborative culture that celebrates innovation and results.

Joining Zinier means becoming part of a purpose‑driven organization that values agility, curiosity, and impact. Our remote‑first model empowers you to work from anywhere in the United Kingdom while staying connected through vibrant virtual communities and regular in‑person meet‑ups. You will benefit from continuous learning programs, certifications, and a clear career ladder that accelerates growth into senior partnership or regional leadership roles. As the field service industry embraces AI and hyper‑automation, your role will be pivotal in shaping the future of work for thousands of technicians worldwide. Zinier’s inclusive culture, commitment to sustainability, and relentless focus on customer success make this a unique opportunity to drive transformational change while advancing your own professional journey.