Commercial Customer Success Manager, DX

The Commercial Customer Success Manager, DX at Atlassian is a pivotal role that drives the adoption and value realization of our digital experience (DX) solutions for enterprise‑level clients. Reporting to the Director of Commercial Customer Success, you will own the end‑to‑end journey of high‑growth accounts in Salt Lake City, UT, USA, ensuring customers achieve measurable business outcomes while deepening their partnership with Atlassian. This position sits at the intersection of product expertise, strategic consulting, and relationship management, directly influencing revenue expansion, churn reduction, and market reputation. With Atlassian’s rapid growth in the collaboration and DevOps space, you will have clear pathways to senior leadership, specialist practice leads, or regional enablement roles, making this an accelerator for your career in enterprise SaaS success.

- Own the post‑sale lifecycle for a portfolio of commercial DX customers, guiding them from onboarding through renewal and expansion.
- Conduct quarterly business reviews that surface ROI, adoption metrics, and roadmap alignment, translating technical capabilities into business impact.
- Partner with Sales, Product, and Engineering to surface customer feedback, influence product roadmap, and champion best‑in‑class DX solutions.
- Design and deliver tailored enablement programs, workshops, and training sessions that accelerate user adoption and drive workflow efficiency.
- Analyze usage data, health scores, and NPS trends to proactively mitigate risk and identify upsell opportunities.
- Serve as the primary escalation point, coordinating cross‑functional resources to resolve complex issues swiftly.
- Mentor junior CSMs and contribute to the development of scalable success playbooks across the Commercial segment.

The ideal candidate blends deep knowledge of SaaS delivery, agile methodologies, and digital experience platforms with outstanding communication, problem‑solving, and stakeholder‑management skills. You thrive in a fast‑paced environment, can translate technical concepts into clear business value, and enjoy collaborating with product innovators and sales strategists to shape customer outcomes.

Joining Atlassian means becoming part of a purpose‑driven organization that values openness, teamwork, and continuous improvement. Our Salt Lake City office offers a flexible hybrid work model, generous learning budgets, and a culture that celebrates curiosity and impact. As a Commercial Customer Success Manager, DX you will be at the forefront of industry trends—AI‑enhanced collaboration, low‑code integration, and remote work transformation—positioning you as a trusted advisor in a market that’s reshaping how teams deliver value. Atlassian’s commitment to employee growth, inclusive leadership, and community involvement ensures you’ll have the resources, mentorship, and visibility to advance your career while making a tangible difference for some of the world’s most innovative enterprises.