Customer Success Consultant, UK

As a Customer Success Consultant, UK at Zinier, you will be the trusted advocate who ensures our enterprise clients in the field service automation space realize the full value of our AI‑driven platform. Working remotely from anywhere in the United Kingdom, you will guide customers through onboarding, adoption, and expansion, turning complex workflows into seamless, measurable outcomes. Your expertise directly fuels Zinier’s mission to revolutionise field operations, driving higher productivity, reduced downtime, and stronger ROI for our partners. This role sits at the heart of our growth engine, influencing product road‑maps through real‑world insights and positioning you as a strategic voice in a fast‑growing tech leader. With clear pathways to senior consultancy, team leadership, or product strategy, you’ll accelerate your career while shaping the future of intelligent field service solutions.

You will:
- Lead end‑to‑end onboarding, configuring workflows and integrations to match each client’s unique processes.
- Conduct regular health checks, data‑driven business reviews, and adoption workshops that boost usage and renewals.
- Serve as the primary escalation point, collaborating with engineering, product, and support to resolve issues swiftly.
- Identify upsell and cross‑sell opportunities, crafting expansion plans that align with customer goals and Zinier’s growth targets.
- Develop and deliver training programs, webinars, and self‑service resources that empower users at all skill levels.
- Track key success metrics (NPS, churn, adoption rates) and report insights to senior leadership, influencing continuous improvement.
- Foster strong relationships with stakeholder groups—from field technicians to C‑suite executives—ensuring alignment and advocacy.

You’ll thrive in Zinier’s vibrant, purpose‑driven culture that prizes curiosity, collaboration, and customer obsession. We invest heavily in professional development, offering mentorship, certifications, and access to industry conferences so you stay ahead of emerging trends in AI‑powered field service management. As a remote‑first team, you benefit from flexible working hours, a supportive global network, and a commitment to work‑life harmony. Joining Zinier means becoming part of a visionary company that’s reshaping how organisations deliver field services at scale, giving you the platform to make a tangible impact, grow your expertise, and advance into senior leadership or specialised product roles. This is your chance to champion customer success while accelerating your own career trajectory in a high‑growth, technology‑forward environment.