Enterprise Customer Success Manager - North America

Enterprise Customer Success Manager - North America at Traild is a pivotal, Remote‑first role that drives the success of our largest enterprise clients across the continent. You will own the end‑to‑end customer journey—from onboarding and adoption to renewal and expansion—ensuring each partnership delivers measurable business outcomes. By aligning product value with client goals, you directly influence Traild’s market leadership in the SaaS ecosystem, accelerating revenue growth and shaping industry standards for customer experience. This position offers a clear path to senior leadership, with opportunities to lead a regional success team, shape strategic initiatives, and become a trusted advisor to C‑suite stakeholders.

Key Responsibilities & Skills
- Lead the onboarding, adoption, and expansion lifecycle for enterprise accounts, achieving >90 % renewal rates.
- Serve as the primary escalation point, proactively identifying risks and orchestrating cross‑functional resolutions with product, support, and engineering.
- Conduct quarterly business reviews, leveraging data analytics and health scores to demonstrate ROI and uncover upsell opportunities.
- Develop and execute strategic success plans that align client KPIs with Traild’s roadmap, driving product adoption and value realization.
- Mentor junior success managers, fostering a culture of continuous improvement and knowledge sharing.
- Utilize CRM (Salesforce) and customer success platforms (Gainsight) to track engagement, forecast churn, and report outcomes to senior leadership.
- Communicate complex technical concepts clearly to both technical and non‑technical audiences, building strong relationships at the VP and Director levels.

Why Join & Benefits
Traild’s culture champions autonomy, innovation, and a customer‑obsessed mindset—values that resonate with top performers who thrive in a Remote environment. You’ll join a fast‑growing, industry‑leading team that invests heavily in professional development, offering mentorship programs, certification funding, and a clear roadmap to senior leadership roles such as Director of Customer Success. As the SaaS market continues to evolve, the Enterprise Customer Success Manager - North America role is at the forefront of shaping how large organizations derive value from technology, giving you unparalleled impact and visibility. Enjoy flexible work arrangements, generous paid time off, health and wellness benefits, and a collaborative global community that celebrates diversity and continuous learning. This is your chance to elevate your career while helping world‑class enterprises achieve their strategic objectives with Traild.