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Customer Success Manager, Senior Manager (Manufacturing)
AirkitTokyo, Japan
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Posted on: 25 Oct 2026
Phewnix Understanding of the Job
The actual job requirements can be found on the career page when you apply.
Customer Success Manager, Senior Manager (Manufacturing) – Airkit, Tokyo, Japan
As the senior voice for our manufacturing portfolio, you will own the end‑to‑end success journey of enterprise customers leveraging Airkit’s low‑code, AI‑driven CX platform. In this pivotal role you partner with C‑suite stakeholders, product engineers, and sales leaders to translate complex business challenges into measurable outcomes—accelerating digital transformation across Japan’s manufacturing ecosystem. Your strategic guidance drives adoption, expands footprint, and fuels recurring revenue, positioning Airkit as the go‑to solution for intelligent customer experiences. With direct influence on product roadmaps and a clear path to executive leadership, you will shape the future of manufacturing CX while building a high‑impact career within the Salesforce ecosystem.
Key Responsibilities & Skills
- Lead a portfolio of top‑tier manufacturers, defining success metrics, renewal strategies, and expansion plans that exceed Net‑Retention targets.
- Conduct deep‑dive business reviews, uncovering workflow automation and AI use‑cases that reduce friction and boost operational efficiency.
- Align cross‑functional teams—Product, Engineering, Marketing, and Sales—to deliver seamless onboarding, training, and continuous value‑realization programs.
- Drive data‑backed insights using CRM analytics, health scores, and usage dashboards to proactively address risk and identify growth opportunities.
- Mentor a growing team of Customer Success Specialists, fostering a culture of accountability, empathy, and relentless improvement.
- Navigate complex procurement cycles and compliance requirements unique to the Japanese manufacturing sector, ensuring contractual adherence and governance.
- Represent the voice of the customer in product steering committees, influencing roadmap priorities that address industry‑specific pain points.
Essential skills include expert knowledge of manufacturing processes, low‑code platforms, and AI‑enabled CX solutions; strong consultative selling, negotiation, and stakeholder‑management abilities; fluency in Japanese and English; and proven leadership in high‑growth SaaS environments. You will report to the Director of Global Customer Success and collaborate daily with regional sales, solution architects, and product managers.
Why Join & Benefits
Airkit’s culture celebrates curiosity, bold experimentation, and customer‑centric innovation—values that align perfectly with the dynamic manufacturing landscape in Tokyo. You will join a fast‑scaling, globally recognized leader in the Salesforce ecosystem, gaining unparalleled exposure to cutting‑edge technologies and industry trends such as Industry 4.0, IoT integration, and AI‑driven personalization. Professional growth is built into the role: a clear ladder to Head of Customer Success, access to continuous learning programs, and sponsorship for certifications across the Salesforce suite. Our inclusive, hybrid workplace empowers you to shape your work‑life balance while contributing to mission‑critical projects that redefine how manufacturers engage with their customers. Embrace a unique opportunity to make a tangible impact, accelerate your career, and be part of Airkit’s journey to transform the future of CX in manufacturing.
As the senior voice for our manufacturing portfolio, you will own the end‑to‑end success journey of enterprise customers leveraging Airkit’s low‑code, AI‑driven CX platform. In this pivotal role you partner with C‑suite stakeholders, product engineers, and sales leaders to translate complex business challenges into measurable outcomes—accelerating digital transformation across Japan’s manufacturing ecosystem. Your strategic guidance drives adoption, expands footprint, and fuels recurring revenue, positioning Airkit as the go‑to solution for intelligent customer experiences. With direct influence on product roadmaps and a clear path to executive leadership, you will shape the future of manufacturing CX while building a high‑impact career within the Salesforce ecosystem.
Key Responsibilities & Skills
- Lead a portfolio of top‑tier manufacturers, defining success metrics, renewal strategies, and expansion plans that exceed Net‑Retention targets.
- Conduct deep‑dive business reviews, uncovering workflow automation and AI use‑cases that reduce friction and boost operational efficiency.
- Align cross‑functional teams—Product, Engineering, Marketing, and Sales—to deliver seamless onboarding, training, and continuous value‑realization programs.
- Drive data‑backed insights using CRM analytics, health scores, and usage dashboards to proactively address risk and identify growth opportunities.
- Mentor a growing team of Customer Success Specialists, fostering a culture of accountability, empathy, and relentless improvement.
- Navigate complex procurement cycles and compliance requirements unique to the Japanese manufacturing sector, ensuring contractual adherence and governance.
- Represent the voice of the customer in product steering committees, influencing roadmap priorities that address industry‑specific pain points.
Essential skills include expert knowledge of manufacturing processes, low‑code platforms, and AI‑enabled CX solutions; strong consultative selling, negotiation, and stakeholder‑management abilities; fluency in Japanese and English; and proven leadership in high‑growth SaaS environments. You will report to the Director of Global Customer Success and collaborate daily with regional sales, solution architects, and product managers.
Why Join & Benefits
Airkit’s culture celebrates curiosity, bold experimentation, and customer‑centric innovation—values that align perfectly with the dynamic manufacturing landscape in Tokyo. You will join a fast‑scaling, globally recognized leader in the Salesforce ecosystem, gaining unparalleled exposure to cutting‑edge technologies and industry trends such as Industry 4.0, IoT integration, and AI‑driven personalization. Professional growth is built into the role: a clear ladder to Head of Customer Success, access to continuous learning programs, and sponsorship for certifications across the Salesforce suite. Our inclusive, hybrid workplace empowers you to shape your work‑life balance while contributing to mission‑critical projects that redefine how manufacturers engage with their customers. Embrace a unique opportunity to make a tangible impact, accelerate your career, and be part of Airkit’s journey to transform the future of CX in manufacturing.
Job Overview
Salary:
Not disclosed
JOB TYPE:
Not specified
Experience:
Not mentioned
Job Location:
Tokyo, Japan
Job Level:
Not specified
Education:
Graduation
