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Customer Success Consultant, US
ZinierUnited States, Remote
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Posted on: 25 Oct 2026
Phewnix Understanding of the Job
The actual job requirements can be found on the career page when you apply.
The Customer Success Consultant, US at Zinier is a pivotal, customer‑facing role that drives the adoption and value realization of our AI‑powered field service automation platform across the United States, Remote. As the trusted advisor for enterprise clients, you will guide them from onboarding through expansion, ensuring they achieve measurable ROI and operational excellence. Your work directly fuels Zinier’s mission to transform service delivery in high‑growth industries such as telecom, utilities, and logistics, positioning the company as the market leader in intelligent workflow orchestration. With a clear path to senior customer success leadership, this role offers rapid career acceleration for high‑performers who thrive on solving complex problems and influencing product strategy.
In this role you will:
- Own the end‑to‑end customer journey, from implementation planning to post‑go‑live adoption, delivering on‑time, on‑budget success outcomes.
- Conduct regular business reviews, surface actionable insights, and co‑create expansion roadmaps that increase net‑revenue retention.
- Partner with Sales, Product, and Engineering to relay customer feedback, champion feature enhancements, and resolve technical issues swiftly.
- Leverage data analytics tools (e.g., Tableau, Looker) to monitor health metrics, identify churn risks, and proactively intervene with tailored success plans.
- Deliver virtual training sessions and workshops that empower users to maximize the platform’s AI scheduling, real‑time dispatch, and predictive maintenance capabilities.
- Build strong relationships with C‑level and operational stakeholders, articulating ROI and aligning Zinier’s solutions with their strategic objectives.
- Document best practices and contribute to the knowledge base, fostering a culture of continuous improvement within the Customer Success team.
You will report to the Director of Customer Success and collaborate daily with a distributed, high‑performing team of consultants, account managers, and technical specialists. Success in this position requires a blend of technical fluency—understanding SaaS architectures, API integrations, and data‑driven workflows—and soft skills such as strategic consulting, persuasive communication, and empathetic problem solving.
Joining Zinier means becoming part of a purpose‑driven, fast‑moving organization that values innovation, agility, and customer obsession. Our remote‑first culture empowers you to work from anywhere in the United States while staying deeply connected through virtual collaboration tools and regular team events. We invest heavily in professional development, offering mentorship programs, certifications, and access to industry conferences that keep you at the forefront of AI‑enabled field service trends. As a Customer Success Consultant, US, you will play a critical role in shaping the future of service automation, gaining visibility with senior leadership and the opportunity to influence product roadmaps. If you are passionate about delivering exceptional client outcomes, thrive in a data‑rich environment, and want to grow with a market‑defining company, Zinier is the place to accelerate your career.
In this role you will:
- Own the end‑to‑end customer journey, from implementation planning to post‑go‑live adoption, delivering on‑time, on‑budget success outcomes.
- Conduct regular business reviews, surface actionable insights, and co‑create expansion roadmaps that increase net‑revenue retention.
- Partner with Sales, Product, and Engineering to relay customer feedback, champion feature enhancements, and resolve technical issues swiftly.
- Leverage data analytics tools (e.g., Tableau, Looker) to monitor health metrics, identify churn risks, and proactively intervene with tailored success plans.
- Deliver virtual training sessions and workshops that empower users to maximize the platform’s AI scheduling, real‑time dispatch, and predictive maintenance capabilities.
- Build strong relationships with C‑level and operational stakeholders, articulating ROI and aligning Zinier’s solutions with their strategic objectives.
- Document best practices and contribute to the knowledge base, fostering a culture of continuous improvement within the Customer Success team.
You will report to the Director of Customer Success and collaborate daily with a distributed, high‑performing team of consultants, account managers, and technical specialists. Success in this position requires a blend of technical fluency—understanding SaaS architectures, API integrations, and data‑driven workflows—and soft skills such as strategic consulting, persuasive communication, and empathetic problem solving.
Joining Zinier means becoming part of a purpose‑driven, fast‑moving organization that values innovation, agility, and customer obsession. Our remote‑first culture empowers you to work from anywhere in the United States while staying deeply connected through virtual collaboration tools and regular team events. We invest heavily in professional development, offering mentorship programs, certifications, and access to industry conferences that keep you at the forefront of AI‑enabled field service trends. As a Customer Success Consultant, US, you will play a critical role in shaping the future of service automation, gaining visibility with senior leadership and the opportunity to influence product roadmaps. If you are passionate about delivering exceptional client outcomes, thrive in a data‑rich environment, and want to grow with a market‑defining company, Zinier is the place to accelerate your career.
Job Overview
Salary:
Not disclosed
JOB TYPE:
Not specified
Experience:
Not mentioned
Job Location:
United States, Remote
Job Level:
Not specified
Education:
Graduation
