Customer Success Manager - Commerce Cloud

The Customer Success Manager - Commerce Cloud at Airkit is the linchpin that transforms client aspirations into measurable business outcomes across the fast‑moving Salesforce ecosystem. Based in Mexico City, Mexico, you will own the end‑to‑end success journey for enterprise merchants adopting Commerce Cloud, guiding them from implementation through rapid scaling and continuous optimization. Your strategic stewardship directly fuels revenue growth for both Airkit and our customers, positioning the company as a trusted advisor in the digital commerce arena. With a clear path to senior leadership roles, this position offers unparalleled visibility, cross‑functional influence, and the chance to shape the future of commerce experiences on a global stage.

In this role you will:
- Drive adoption and expansion of Commerce Cloud solutions by designing tailored onboarding programs and executive‑level business reviews.
- Partner with sales, product, and engineering to translate customer feedback into roadmap enhancements that boost platform performance and ROI.
- Monitor health metrics, troubleshoot issues, and implement proactive remediation plans that reduce churn and increase Net Revenue Retention.
- Lead workshops and training sessions that empower client teams to leverage AI‑driven personalization, omnichannel fulfillment, and real‑time analytics.
- Serve as the primary escalation point, coordinating cross‑functional resources to resolve complex technical challenges within SLA targets.
- Analyze usage data and market trends to identify upsell and cross‑sell opportunities, delivering consultative recommendations that align with client growth objectives.
- Report quarterly business outcomes to senior leadership, highlighting success stories, risk factors, and strategic recommendations.

Airkit’s culture celebrates curiosity, collaboration, and relentless innovation—values that resonate with forward‑thinking professionals eager to make an impact. You will join a high‑performing, multicultural team that invests heavily in continuous learning, offering access to Salesforce certifications, mentorship programs, and leadership bootcamps. As the commerce landscape evolves toward AI‑powered, headless architectures, your expertise will be at the forefront of industry transformation, giving you a platform to influence market trends and shape best‑practice standards. What sets this opportunity apart is the blend of strategic influence, hands‑on technical depth, and the ability to drive tangible business results for marquee brands—all while advancing your career within Airkit’s rapidly expanding global footprint.