Customer Success Manager - CSM

The Customer Success Manager - CSM at Hpe Simplivity is the trusted advocate who ensures our enterprise customers unlock the full value of HPE’s hyper‑converged infrastructure. In this role you will partner with CIOs, IT directors, and solution architects across Istanbul, İstanbul, Turkey to drive adoption, optimize performance, and expand usage of Simplivity’s data protection and storage solutions. Your expertise will directly influence HPE’s market leadership in the fast‑growing hyper‑converged and hybrid cloud space, shaping customer outcomes that translate into higher retention rates and new revenue opportunities. As a pivotal member of the regional sales and services ecosystem, you will gain visibility with senior leadership, access to cutting‑edge technology roadmaps, and a clear path to senior customer‑facing or solution‑management positions within HPE’s global portfolio.

- Own the end‑to‑end customer lifecycle, from onboarding and deployment to ongoing health checks and renewal planning.
- Conduct regular business reviews, surface actionable insights, and co‑create roadmaps that align Simplivity capabilities with customers’ digital transformation goals.
- Lead technical enablement sessions, troubleshoot performance issues, and coordinate with HPE engineering to accelerate resolution of complex incidents.
- Identify upsell and cross‑sell opportunities, develop joint business plans, and drive expansion of HPE’s portfolio within existing accounts.
- Capture and relay customer feedback to product management, influencing future feature development and service enhancements.
- Collaborate with regional sales, services, and partner teams to ensure a seamless, 360‑degree experience for every client.
- Report quarterly on health scores, adoption metrics, and revenue forecasts to senior leadership, providing data‑driven recommendations for continuous improvement.

You will thrive in Hpe Simplivity’s culture of innovation, collaboration, and relentless customer focus. Our inclusive environment empowers you to experiment, learn, and lead, with robust training programs, certification pathways, and mentorship from industry veterans. As the hyper‑converged market accelerates, the Customer Success Manager role becomes a strategic linchpin, offering you the chance to shape industry standards while advancing your career. Join a globally recognized brand that values curiosity, accountability, and results, and enjoy competitive benefits, flexible work arrangements, and the excitement of delivering transformative outcomes for Turkey’s leading enterprises. This is more than a job—it’s a platform to become a thought leader in enterprise infrastructure and to grow alongside HPE’s visionary vision for the future of IT.