Customer Success Specialist

About Us: We’re a fast-growing AI-driven platform revolutionizing compliance management for clean energy projects. Our platform empowers developers and contractors to seamlessly meet Inflation Reduction Act (IRA) and Prevailing Wage & Apprenticeship (PWA) requirements—reducing risk, increasing transparency, and unlocking maximum tax incentives. If you're passionate about technology, customer impact, and accelerating a clean energy future, we want to meet you. About the Role: As a Customer Success Specialist, you'll be a trusted advisor for our users, helping guide them through onboarding, adoption, and long-term success with our platform. You’ll work directly with a Customer Success Manager to support clean energy developers, general contractors, and subcontractors to ensure smooth integration and continued value as they navigate IRA and PWA compliance. This is a unique opportunity to join a mission-driven startup at an early stage and have a real impact on product direction, customer experience, and industry transformation. Key Responsibilities: - Support Customer Success Manager in execution of day-to-day activities - Customer service tailored to IRA/PWA compliance workflows - Serve as the primary point of contact for user questions, issues, and feedback - Build strong relationships with customers, proactively identifying ways to increase platform value - Collaborate with Product and Engineering to share customer insights and influence feature development - Help develop support content, best practices, and compliance resources - Monitor usage data to detect adoption trends and flag potential risks - Provide compliance support around prevailing wage, apprenticeship tracking, and documentation requirements What We're Looking For: - 0-2 years in Customer Success, Account Management, or Implementation (SaaS/startup preferred) - Experience or familiarity with federal labor compliance, IRA/PWA rules, or the clean energy sector is a strong plus - Outstanding communication and problem-solving skills - Comfortable working in a fast-paced, remote-first environment - Ability to translate complex compliance topics into clear, actionable guidance - Bonus: Experience using SaaS platforms, Loom, Notion, or similar Why Join Us: - Ground-floor opportunity at a mission-driven startup - Remote flexibility and results-oriented culture - Work with a collaborative, experienced founding team - Direct impact on decarbonization and fair labor practices - Competitive compensation, equity, and benefits