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Head of Customer Success - Loyalty and Partner Platforms (B2B)
Remote
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Posted on: 23 Oct 2026
Phewnix Understanding of the Job
The actual job requirements can be found on the career page when you apply.
Head of Customer Success - Loyalty and Partner Platforms (B2B) – Remote
Jobgether is seeking a visionary leader to own the end‑to‑end success journey for our B2B loyalty and partner ecosystem. In this role you will shape the strategic direction of customer success, driving adoption, retention, and expansion across a portfolio of enterprise partners. Your impact will be felt company‑wide as you turn data‑driven insights into revenue‑generating relationships, positioning Jobgether as the benchmark for integrated loyalty solutions in the remote‑work economy. Reporting directly to the Chief Revenue Officer, you will build a high‑performing team, influence product roadmaps, and accelerate market penetration, paving the way for rapid career growth into senior executive leadership.
Key Responsibilities & Skills
- Design and execute a scalable customer success framework that boosts NRR and reduces churn for loyalty and partner platforms.
- Lead a cross‑functional team of Customer Success Managers, onboarding specialists, and data analysts, fostering a culture of proactive problem solving and continuous improvement.
- Partner with Sales, Product, and Marketing to align on go‑to‑market strategies, upsell opportunities, and feature adoption metrics.
- Develop and present executive‑level business reviews, leveraging CRM, CSAT, and usage analytics to drive actionable insights.
- Implement automated health scoring, renewal workflows, and escalation protocols using SaaS tools such as Gainsight, Totango, or similar.
- Coach and mentor staff on consultative selling, relationship mapping, and stakeholder management within B2B loyalty ecosystems.
- Advocate for customer voice in product development, ensuring roadmap alignment with partner needs and industry trends.
Why Join & Benefits
Jobgether lives by a remote‑first philosophy that empowers you to work from anywhere while staying deeply connected to a purpose‑driven team. Our culture celebrates curiosity, collaboration, and data‑centric decision making—values that align perfectly with a forward‑thinking Head of Customer Success. You’ll gain exposure to cutting‑edge loyalty technology, AI‑enhanced engagement tools, and a rapidly expanding partner network, positioning you at the forefront of the B2B SaaS landscape. We invest heavily in professional development, offering mentorship, leadership training, and conference sponsorships to accelerate your growth. Join us to lead a high‑impact function, shape industry standards, and enjoy the flexibility, autonomy, and competitive benefits that come with a truly remote, innovative workplace.
Jobgether is seeking a visionary leader to own the end‑to‑end success journey for our B2B loyalty and partner ecosystem. In this role you will shape the strategic direction of customer success, driving adoption, retention, and expansion across a portfolio of enterprise partners. Your impact will be felt company‑wide as you turn data‑driven insights into revenue‑generating relationships, positioning Jobgether as the benchmark for integrated loyalty solutions in the remote‑work economy. Reporting directly to the Chief Revenue Officer, you will build a high‑performing team, influence product roadmaps, and accelerate market penetration, paving the way for rapid career growth into senior executive leadership.
Key Responsibilities & Skills
- Design and execute a scalable customer success framework that boosts NRR and reduces churn for loyalty and partner platforms.
- Lead a cross‑functional team of Customer Success Managers, onboarding specialists, and data analysts, fostering a culture of proactive problem solving and continuous improvement.
- Partner with Sales, Product, and Marketing to align on go‑to‑market strategies, upsell opportunities, and feature adoption metrics.
- Develop and present executive‑level business reviews, leveraging CRM, CSAT, and usage analytics to drive actionable insights.
- Implement automated health scoring, renewal workflows, and escalation protocols using SaaS tools such as Gainsight, Totango, or similar.
- Coach and mentor staff on consultative selling, relationship mapping, and stakeholder management within B2B loyalty ecosystems.
- Advocate for customer voice in product development, ensuring roadmap alignment with partner needs and industry trends.
Why Join & Benefits
Jobgether lives by a remote‑first philosophy that empowers you to work from anywhere while staying deeply connected to a purpose‑driven team. Our culture celebrates curiosity, collaboration, and data‑centric decision making—values that align perfectly with a forward‑thinking Head of Customer Success. You’ll gain exposure to cutting‑edge loyalty technology, AI‑enhanced engagement tools, and a rapidly expanding partner network, positioning you at the forefront of the B2B SaaS landscape. We invest heavily in professional development, offering mentorship, leadership training, and conference sponsorships to accelerate your growth. Join us to lead a high‑impact function, shape industry standards, and enjoy the flexibility, autonomy, and competitive benefits that come with a truly remote, innovative workplace.
Job Overview
Salary:
Not disclosed
JOB TYPE:
Not specified
Experience:
Not mentioned
Job Location:
Job Level:
Not specified
Education:
Graduation
