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Head of Customer Success
Remote
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Posted on: 23 Oct 2026
Phewnix Understanding of the Job
The actual job requirements can be found on the career page when you apply.
Head of Customer Success – Remote
Jobgether is scaling fast and needs a visionary leader to shape the future of customer experience in the remote‑work ecosystem. As Head of Customer Success, you will own the end‑to‑end journey of our global client base, turning satisfied users into passionate advocates. Your strategic vision will drive churn reduction, upsell acceleration, and product adoption, directly influencing revenue growth and market positioning. Reporting to the Chief Operating Officer, you will build a high‑performing, data‑driven team that partners with Product, Sales, and Marketing to deliver measurable outcomes. This role offers a clear path to executive leadership, with the chance to define best‑in‑class success frameworks that set industry standards.
Key Responsibilities & Skills
- Design and execute a scalable customer success strategy that aligns with SaaS metrics such as NRR, CSAT, and expansion revenue.
- Lead, mentor, and expand a distributed team of Customer Success Managers, onboarding specialists, and renewal analysts, fostering a culture of continuous improvement.
- Implement advanced analytics and health scoring models to proactively identify at‑risk accounts and drive timely interventions.
- Partner with Product and Engineering to channel customer feedback into roadmap priorities, ensuring feature relevance and adoption.
- Own the renewal and expansion process, negotiating contracts and identifying cross‑sell/up‑sell opportunities that boost ARR.
- Develop and deliver executive‑level business reviews, showcasing ROI and strategic value to key stakeholders.
- Champion a customer‑centric mindset across the organization, championing empathy, active listening, and solution‑focused communication.
Required: 8+ years in SaaS customer success leadership, proven track record of scaling teams and improving churn, deep familiarity with CRM/CS platforms (e.g., Gainsight, Totango), strong analytical acumen, and exceptional interpersonal skills. Must thrive in a fully Remote environment, balancing autonomy with cross‑functional collaboration.
Why Join & Benefits
At Jobgether, we live the Remote‑first ethos, empowering employees to work from anywhere while staying connected through transparent communication and inclusive culture. You’ll join a fast‑growing tech company recognized for its innovative approach to talent acquisition, where your impact is visible and celebrated. We invest heavily in professional development—offering leadership training, conference sponsorships, and mentorship programs—to accelerate your career trajectory toward C‑suite roles. As the remote‑work market expands, the Head of Customer Success becomes a pivotal driver of sustainable growth, positioning you at the forefront of industry transformation. Join us to lead a purpose‑driven team, shape cutting‑edge success methodologies, and enjoy a flexible work‑life balance, competitive benefits, and a vibrant community of global talent.
Jobgether is scaling fast and needs a visionary leader to shape the future of customer experience in the remote‑work ecosystem. As Head of Customer Success, you will own the end‑to‑end journey of our global client base, turning satisfied users into passionate advocates. Your strategic vision will drive churn reduction, upsell acceleration, and product adoption, directly influencing revenue growth and market positioning. Reporting to the Chief Operating Officer, you will build a high‑performing, data‑driven team that partners with Product, Sales, and Marketing to deliver measurable outcomes. This role offers a clear path to executive leadership, with the chance to define best‑in‑class success frameworks that set industry standards.
Key Responsibilities & Skills
- Design and execute a scalable customer success strategy that aligns with SaaS metrics such as NRR, CSAT, and expansion revenue.
- Lead, mentor, and expand a distributed team of Customer Success Managers, onboarding specialists, and renewal analysts, fostering a culture of continuous improvement.
- Implement advanced analytics and health scoring models to proactively identify at‑risk accounts and drive timely interventions.
- Partner with Product and Engineering to channel customer feedback into roadmap priorities, ensuring feature relevance and adoption.
- Own the renewal and expansion process, negotiating contracts and identifying cross‑sell/up‑sell opportunities that boost ARR.
- Develop and deliver executive‑level business reviews, showcasing ROI and strategic value to key stakeholders.
- Champion a customer‑centric mindset across the organization, championing empathy, active listening, and solution‑focused communication.
Required: 8+ years in SaaS customer success leadership, proven track record of scaling teams and improving churn, deep familiarity with CRM/CS platforms (e.g., Gainsight, Totango), strong analytical acumen, and exceptional interpersonal skills. Must thrive in a fully Remote environment, balancing autonomy with cross‑functional collaboration.
Why Join & Benefits
At Jobgether, we live the Remote‑first ethos, empowering employees to work from anywhere while staying connected through transparent communication and inclusive culture. You’ll join a fast‑growing tech company recognized for its innovative approach to talent acquisition, where your impact is visible and celebrated. We invest heavily in professional development—offering leadership training, conference sponsorships, and mentorship programs—to accelerate your career trajectory toward C‑suite roles. As the remote‑work market expands, the Head of Customer Success becomes a pivotal driver of sustainable growth, positioning you at the forefront of industry transformation. Join us to lead a purpose‑driven team, shape cutting‑edge success methodologies, and enjoy a flexible work‑life balance, competitive benefits, and a vibrant community of global talent.
Job Overview
Salary:
Not disclosed
JOB TYPE:
Not specified
Experience:
Not mentioned
Job Location:
Job Level:
Not specified
Education:
Graduation
