Mid Market カスタマーサクセス（札幌）

Mid Market カスタマーサクセス（札幌） at Dinii is a pivotal role that bridges cutting‑edge artificial‑intelligence solutions with the growth ambitions of our mid‑market clientele in 札幌市中央区, 北海道. As the primary advocate for client success, you will own the end‑to‑end journey—from onboarding and product adoption to renewal and expansion—ensuring that each customer realizes measurable ROI from Dinii’s AI‑driven platform. Your work directly fuels Dinii’s market leadership in AI‑enabled business transformation, driving revenue growth and reinforcing our reputation as a trusted partner in the rapidly evolving tech ecosystem. The position offers a clear pathway to senior leadership, with opportunities to shape strategy, mentor junior team members, and influence product roadmap based on real‑world client insights.

- Lead onboarding workshops and technical integrations for mid‑market accounts, translating AI capabilities into concrete business outcomes.
- Monitor health metrics, usage data, and NPS scores, proactively identifying upsell and cross‑sell opportunities that increase account value.
- Serve as the voice of the customer, delivering actionable feedback to product, engineering, and sales teams to refine features and accelerate time‑to‑value.
- Conduct quarterly business reviews, presenting data‑driven insights and strategic recommendations that align AI initiatives with client growth objectives.
- Resolve escalations swiftly, collaborating with support, engineering, and account executives to maintain high satisfaction and retention rates.
- Build strong relationships with key stakeholders—including C‑level sponsors, data scientists, and operations leaders—by communicating complex AI concepts in clear, business‑focused language.
- Track and report on KPI dashboards, feeding performance trends into Dinii’s continuous improvement cycle.

The ideal candidate combines deep experience in mid‑market customer success with a solid understanding of artificial‑intelligence technologies. You thrive in a fast‑paced, data‑rich environment, possess exceptional communication and problem‑solving skills, and can balance strategic thinking with hands‑on execution. Reporting to the Head of Customer Success, you will collaborate closely with sales, product, and engineering teams, becoming an integral part of a cross‑functional network that drives Dinii’s mission forward.

Joining Dinii means becoming part of a culture that celebrates curiosity, collaboration, and impact. Our Sapporo office in 札幌市中央区, 北海道, offers a vibrant, inclusive workplace where innovation is encouraged and achievements are recognized. You will benefit from continuous learning programs, AI certification support, and a clear career ladder that can lead to senior management or specialist roles. As AI reshapes industries worldwide, your expertise will be at the forefront of this transformation, positioning you as a thought leader in the market. Dinii’s commitment to employee well‑being, flexible work arrangements, and a purpose‑driven mission makes this opportunity not just a job, but a chance to shape the future of AI‑enabled business success.