Sales Advisor - Thruway

As a Sales Advisor - Thruway at Warby Parker in Winston‑Salem, NC, USA, you become the frontline catalyst that turns curiosity into loyalty for our iconic eyewear brand. In this fast‑paced, customer‑centric role you guide shoppers through the entire purchase journey— from the first glance at our curated collections to the moment they experience crystal‑clear vision with a perfect fit. Your expertise directly fuels revenue growth and strengthens Warby Parker’s reputation as a leader in affordable, stylish, and socially responsible eyewear. Because the Thruway channel reaches high‑traffic retail environments, your performance amplifies brand visibility across the region, creating a ripple effect that supports our mission to provide better vision for all. The position offers a clear pathway to senior sales leadership, with mentorship, performance‑based advancement, and cross‑functional exposure to merchandising, visual design, and analytics.

You will:
- Greet and engage customers, delivering personalized style consultations that translate product knowledge into compelling sales narratives.
- Drive the full sales cycle, from needs assessment and frame selection to fitting, payment processing, and post‑purchase follow‑up.
- Leverage Warby Parker’s proprietary CRM and inventory tools to track leads, manage appointments, and maintain accurate sales reporting.
- Collaborate with visual merchandisers and store partners to ensure displays reflect seasonal collections and brand standards.
- Meet and exceed individual and team KPIs, including conversion rates, average transaction value, and customer satisfaction scores.
- Resolve inquiries and concerns with empathy, turning challenges into opportunities for brand advocacy.
- Provide actionable feedback to regional managers on customer trends, product performance, and competitive insights.

Reporting to the Thruway Store Manager, you operate within a dynamic, collaborative team that values creativity, data‑driven decision‑making, and a relentless focus on the customer experience. Success in this role requires a blend of strong communication, active listening, and an eye for fashion trends, paired with the technical aptitude to navigate point‑of‑sale systems and digital fitting tools.

Joining Warby Parker means joining a purpose‑driven community that celebrates individuality, inclusivity, and impact. Our culture empowers you to experiment, iterate, and own your growth— supported by continuous training, leadership development programs, and a clear roadmap to advancement within the sales organization. As the eyewear industry evolves with virtual try‑on technology and sustainable materials, your role as a Sales Advisor - Thruway positions you at the forefront of these innovations, giving you a platform to shape the future of retail optics. Experience a workplace where your passion for style meets a commitment to social good, and where every day you help people see the world more clearly— both literally and figuratively.