Senior Customer Success Manager, Business Strategy & Adoption

Senior Customer Success Manager, Business Strategy & Adoption at Capella Space, Mumbai, Maharashtra, India

In this pivotal role you will own the end‑to‑end success journey for our enterprise customers, translating Capella Space’s cutting‑edge satellite‑derived data into measurable business outcomes. As the strategic bridge between product, engineering, and market, you will shape adoption roadmaps that accelerate revenue growth and cement Capella’s position as the leader in space‑based analytics. Your influence spans the full customer lifecycle—from onboarding and solution design to renewal and expansion—ensuring that every client extracts maximum value from our high‑resolution radar imagery. Reporting to the Head of Global Customer Success, you will mentor a growing team of customer success specialists, positioning yourself for future leadership roles such as Director of Customer Strategy or Head of Business Enablement.

- Define and execute data‑driven adoption plans that increase product utilization by 30% YoY.
- Partner with sales, product, and engineering to co‑create solution architectures that solve complex industry challenges in logistics, defense, and environmental monitoring.
- Conduct executive business reviews, KPI tracking, and ROI analysis to demonstrate tangible impact and drive upsell opportunities.
- Lead cross‑functional workshops and training sessions that accelerate onboarding and foster deep product expertise.
- Manage escalations proactively, turning risk into advocacy through strategic problem‑solving and stakeholder alignment.
- Build and maintain a health dashboard that surfaces churn signals and informs proactive retention tactics.
- Mentor junior CSMs, champion best practices, and contribute to the evolution of Capella’s customer success playbook.

You will thrive in Capella Space’s fast‑paced, mission‑driven culture that celebrates curiosity, collaboration, and bold innovation. Here, you gain direct exposure to groundbreaking space‑technology while working alongside world‑class scientists and engineers who are redefining how data powers decision‑making on Earth. We invest heavily in your professional growth with continuous learning budgets, leadership development programs, and clear pathways to senior management. As the industry shifts toward real‑time, on‑demand geospatial intelligence, your role will be at the forefront of that transformation, giving you unparalleled visibility and influence. Join us to make history, build the future of computing, and shape a world where every decision is backed by the power of space.