Scaled Account Manager

Scaled Account Manager – Navan – London, UK

Join Navan’s high‑impact Account Management/Customer Success team as a Scaled Account Manager, where you will own the end‑to‑end journey of our enterprise SaaS clients leveraging cutting‑edge Artificial Intelligence solutions. In this role you act as the strategic partner that drives product adoption, maximises customer satisfaction, and unlocks revenue growth across a portfolio of high‑value accounts. Your insights shape product roadmaps and influence market positioning, directly contributing to Navan’s mission to redefine travel and expense management worldwide. With a clear path to senior leadership, you’ll expand your influence from managing key accounts to shaping global account strategies, positioning yourself as a thought leader in AI‑enabled SaaS within the fintech travel space.

- Build and nurture trusted relationships with C‑level stakeholders, ensuring seamless onboarding, adoption, and expansion of Navan’s AI‑driven platform.
- Analyse usage data and performance metrics to deliver data‑driven recommendations that boost customer satisfaction and reduce churn.
- Lead quarterly business reviews, presenting ROI insights and strategic roadmaps that align with client objectives and Navan’s growth targets.
- Collaborate cross‑functionally with Product, Engineering, and Marketing to relay customer feedback and influence feature development.
- Drive upsell and cross‑sell initiatives, identifying new revenue opportunities within existing accounts.
- Resolve complex, escalated issues swiftly, acting as the voice of the customer while balancing Navan’s service standards.
- Report on account health, pipeline forecasts, and KPI trends to the Head of Customer Success, contributing to quarterly strategy sessions.

Why join Navan? Our culture celebrates curiosity, collaboration, and continuous learning—values that empower you to innovate and thrive. Based in London, UK, you’ll work alongside a diverse, customer‑facing team that champions data‑driven decision making and AI excellence. Navan invests heavily in professional development, offering mentorship programs, certification support, and a clear trajectory toward senior account leadership or product strategy roles. As the travel tech industry accelerates, the Scaled Account Manager role sits at the nexus of AI innovation and customer success, giving you unparalleled visibility and impact. Experience a vibrant workplace where your contributions shape the future of intelligent travel solutions, and enjoy flexible work arrangements, comprehensive health benefits, and a competitive equity package that aligns your success with Navan’s growth.