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Senior Account Manager (Japanese/English)
HootsuiteTokyo, Japan
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Posted on: 23 Oct 2026
Phewnix Understanding of the Job
The actual job requirements can be found on the career page when you apply.
Senior Account Manager (Japanese/English) – Hootsuite – Tokyo, Japan
In this pivotal role you own the end‑to‑end relationship with Hootsuite’s top Japanese enterprise clients, driving adoption, renewal, and expansion of our social media management platform across Japan’s most dynamic brands. You act as the strategic advisor who translates market trends into actionable insights, ensuring our customers achieve measurable ROI while reinforcing Hootsuite’s position as the leading social‑media operating system in APAC. Your influence spans the full customer lifecycle—from onboarding and training to quarterly business reviews—directly impacting revenue growth and market share. As part of the Global Account Management team you will collaborate with product, marketing, and solutions engineering to shape product roadmaps for the Japanese market, positioning you for rapid career progression into regional leadership or specialist consultancy roles.
- Build and nurture trusted partnerships with C‑suite and marketing leaders, delivering quarterly business reviews that highlight performance metrics, growth opportunities, and roadmap alignment.
- Drive upsell and cross‑sell initiatives, leveraging data‑driven insights to expand usage of Hootsuite’s suite of tools, including Amplify, Impact, and Advanced Analytics.
- Lead onboarding and adoption programs, conducting workshops and training sessions in Japanese and English to accelerate time‑to‑value.
- Serve as the voice of the customer internally, collaborating with product, engineering, and support to prioritize feature requests and resolve escalations swiftly.
- Analyze social‑media performance data, crafting actionable recommendations that improve brand engagement, sentiment, and conversion rates.
- Manage contract negotiations, renewals, and pricing discussions, ensuring mutually beneficial outcomes while meeting Hootsuite’s revenue targets.
- Report to the APAC Senior Director of Account Management, contributing to regional forecasts, pipeline health, and strategic planning.
Join Hootsuite and become part of a culture that champions curiosity, collaboration, and continuous learning. Our Tokyo office thrives on a diverse, inclusive environment where every voice is heard and innovation is rewarded. You’ll have access to world‑class training, mentorship programs, and the chance to work with cutting‑edge social‑media technology that shapes how brands connect with audiences globally. As social media continues to evolve, the Senior Account Manager (Japanese/English) role sits at the heart of industry transformation, offering you unparalleled visibility and the ability to influence product direction for the Japanese market. Experience the excitement of a fast‑growing tech leader, a clear path for advancement, and the satisfaction of helping iconic brands amplify their stories—right here at Hootsuite in Tokyo, Japan.
In this pivotal role you own the end‑to‑end relationship with Hootsuite’s top Japanese enterprise clients, driving adoption, renewal, and expansion of our social media management platform across Japan’s most dynamic brands. You act as the strategic advisor who translates market trends into actionable insights, ensuring our customers achieve measurable ROI while reinforcing Hootsuite’s position as the leading social‑media operating system in APAC. Your influence spans the full customer lifecycle—from onboarding and training to quarterly business reviews—directly impacting revenue growth and market share. As part of the Global Account Management team you will collaborate with product, marketing, and solutions engineering to shape product roadmaps for the Japanese market, positioning you for rapid career progression into regional leadership or specialist consultancy roles.
- Build and nurture trusted partnerships with C‑suite and marketing leaders, delivering quarterly business reviews that highlight performance metrics, growth opportunities, and roadmap alignment.
- Drive upsell and cross‑sell initiatives, leveraging data‑driven insights to expand usage of Hootsuite’s suite of tools, including Amplify, Impact, and Advanced Analytics.
- Lead onboarding and adoption programs, conducting workshops and training sessions in Japanese and English to accelerate time‑to‑value.
- Serve as the voice of the customer internally, collaborating with product, engineering, and support to prioritize feature requests and resolve escalations swiftly.
- Analyze social‑media performance data, crafting actionable recommendations that improve brand engagement, sentiment, and conversion rates.
- Manage contract negotiations, renewals, and pricing discussions, ensuring mutually beneficial outcomes while meeting Hootsuite’s revenue targets.
- Report to the APAC Senior Director of Account Management, contributing to regional forecasts, pipeline health, and strategic planning.
Join Hootsuite and become part of a culture that champions curiosity, collaboration, and continuous learning. Our Tokyo office thrives on a diverse, inclusive environment where every voice is heard and innovation is rewarded. You’ll have access to world‑class training, mentorship programs, and the chance to work with cutting‑edge social‑media technology that shapes how brands connect with audiences globally. As social media continues to evolve, the Senior Account Manager (Japanese/English) role sits at the heart of industry transformation, offering you unparalleled visibility and the ability to influence product direction for the Japanese market. Experience the excitement of a fast‑growing tech leader, a clear path for advancement, and the satisfaction of helping iconic brands amplify their stories—right here at Hootsuite in Tokyo, Japan.
Job Overview
Salary:
Not disclosed
JOB TYPE:
Not specified
Experience:
Not mentioned
Job Location:
Tokyo, Japan
Job Level:
Not specified
Education:
Graduation
