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Director, Sales
IntercomChicago, Illinois
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Posted on: 23 Oct 2026
Phewnix Understanding of the Job
The actual job requirements can be found on the career page when you apply.
Director, Sales – Intercom – Chicago, Illinois
Intercom is redefining customer communication with a platform that blends messaging, automation, and AI to deliver personalized experiences at scale. As Director, Sales you will own the end‑to‑end revenue engine for our Mid‑Market and Enterprise segments in the Midwest, shaping go‑to‑market strategy, building high‑performing teams, and driving multimillion‑dollar growth. Your leadership directly fuels Intercom’s mission to make business‑customer relationships more human, while positioning the company as the benchmark for conversational commerce. Reporting to the VP of Global Sales, you will influence product roadmaps, partner ecosystems, and market positioning, with a clear path to senior executive roles as the business expands across the United States.
- Lead a cross‑functional sales organization of 12‑15 Account Executives, Sales Engineers, and Customer Success partners, setting clear quotas, coaching plans, and performance metrics.
- Own full‑cycle forecasting, pipeline health, and territory planning, using data‑driven insights to exceed quarterly and annual revenue targets.
- Craft and deliver compelling messaging that resonates with C‑suite buyers, translating Intercom’s value proposition into measurable ROI.
- Partner with Marketing, Product, and Solutions Architecture to launch targeted campaigns, co‑sell initiatives, and new‑feature rollouts.
- Drive relationship management with strategic accounts, negotiating complex contracts and expanding footprint through upsell and cross‑sell opportunities.
- Mentor emerging talent, fostering a culture of continuous learning, collaboration, and accountability across the sales function.
- Analyze competitive landscape and industry trends to refine positioning and identify new market opportunities.
Joining Intercom means becoming part of a purpose‑driven, inclusive culture where curiosity and customer obsession are celebrated. You’ll work alongside visionary product makers and data scientists who are reshaping how brands converse with their audiences, giving you a front‑row seat to the future of conversational AI. Intercom invests heavily in professional development—access to leadership academies, mentorship programs, and a robust internal mobility framework that accelerates career growth. Our Chicago office offers a vibrant, hybrid work environment, competitive benefits, and a community of innovators who champion diversity, sustainability, and impact. If you thrive on turning vision into revenue, leading high‑impact teams, and shaping industry standards, this Director, Sales role is your platform to make a lasting mark at Intercom.
Intercom is redefining customer communication with a platform that blends messaging, automation, and AI to deliver personalized experiences at scale. As Director, Sales you will own the end‑to‑end revenue engine for our Mid‑Market and Enterprise segments in the Midwest, shaping go‑to‑market strategy, building high‑performing teams, and driving multimillion‑dollar growth. Your leadership directly fuels Intercom’s mission to make business‑customer relationships more human, while positioning the company as the benchmark for conversational commerce. Reporting to the VP of Global Sales, you will influence product roadmaps, partner ecosystems, and market positioning, with a clear path to senior executive roles as the business expands across the United States.
- Lead a cross‑functional sales organization of 12‑15 Account Executives, Sales Engineers, and Customer Success partners, setting clear quotas, coaching plans, and performance metrics.
- Own full‑cycle forecasting, pipeline health, and territory planning, using data‑driven insights to exceed quarterly and annual revenue targets.
- Craft and deliver compelling messaging that resonates with C‑suite buyers, translating Intercom’s value proposition into measurable ROI.
- Partner with Marketing, Product, and Solutions Architecture to launch targeted campaigns, co‑sell initiatives, and new‑feature rollouts.
- Drive relationship management with strategic accounts, negotiating complex contracts and expanding footprint through upsell and cross‑sell opportunities.
- Mentor emerging talent, fostering a culture of continuous learning, collaboration, and accountability across the sales function.
- Analyze competitive landscape and industry trends to refine positioning and identify new market opportunities.
Joining Intercom means becoming part of a purpose‑driven, inclusive culture where curiosity and customer obsession are celebrated. You’ll work alongside visionary product makers and data scientists who are reshaping how brands converse with their audiences, giving you a front‑row seat to the future of conversational AI. Intercom invests heavily in professional development—access to leadership academies, mentorship programs, and a robust internal mobility framework that accelerates career growth. Our Chicago office offers a vibrant, hybrid work environment, competitive benefits, and a community of innovators who champion diversity, sustainability, and impact. If you thrive on turning vision into revenue, leading high‑impact teams, and shaping industry standards, this Director, Sales role is your platform to make a lasting mark at Intercom.
Job Overview
Salary:
Not disclosed
JOB TYPE:
Not specified
Experience:
5+ years
Job Location:
Chicago, Illinois
Job Level:
Not specified
Education:
Graduation
